Mgr-housekeeping
3 months ago
**職務編號** 24161633
**工作類別** Housekeeping & Laundry
**地點** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**
負責客房部、娛樂/健康俱樂部和洗衣房(如適用)的日常輪班運作。指導並與員工合作,核實酒店客房、公共空間和員工區域乾淨整潔。完成檢查並安排相關人員負責採取糾正措施。協助確保客人和員工的滿意度,同時維持經營預算。
**求職者個人資料**
**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);2 年客房部或相關專業領域工作經驗。
或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;不要求工作經驗。
**核心工作活動**
**管理客房部運營和預算**
- 確認及時有效地將客房狀態傳達給前臺。
- 每天檢查客房。
- 取得極待清理客房的清單,以及準備結帳或退房的房號清單,以便準備工作分配。
- 清點庫存,以核實物資充足。
- 支持並監督所有客房和公共空間的有效檢查計劃。
- 瞭解部門運營對酒店整體財務目標和宗旨的影響,並設法實現或超越預算目標。
- 確認所有員工擁有適當的用品、設備和制服。
- 向員工傳達需要關注的方面,並跟進以確認理解。
- 監督客房部日常輪班運作,並核實遵守所有客房部政策、標準和程序。
- 參加部門會議並不斷傳達關於部門目標的明確一致資訊,以產生期望的績效。
**開展人力資源活動**
- 使用所有可用的在職培訓工具,培訓新的客房服務員,並在必要時提供後續培訓。
- 與員工建立和保持開放的協作關係,並核實員工自己也這樣做。
- 按照業務需求安排員工,並跟蹤員工的時間和出勤情況。
- 確認員工瞭解期望和因素。
- 核實酒店政策被公平一致地執行,根據標準和當地運作程序(SOP 和 LSOP)完成懲戒程序和存檔,並支援同事評議流程(如適用)。
- 監督人員編制,確認賓客服務、運營需求和財務目標均得以滿足。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 確認在所有班次表彰員工。
- 參與持續的員工認可計劃。
- 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。
- 參與員工漸進性懲處程序。
- 慶祝成功並公開表彰團隊成員的貢獻。
**確保卓越的客戶服務**
- 為客戶關係樹立積極的榜樣。
- 瞭解品牌的服務文化。
- 參與制定和實施糾正行動計劃,以提升客人滿意度。
- 授權員工提供卓越的客戶服務。
- 在所有部門會議期間強調客人滿意度,並專注於持續的改進。
- 回應並處理客人的問題和投訴。
- 努力改善服務表現。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_
在全球百餘家備受認可的麗思**卡**爾頓酒店中,**每**位員工都力爭為賓客締造**歷**久彌新的非凡體驗-恆久雋永,難以忘懷。全球各地的飯店英才在此匯聚,匠心呈獻終生難忘的珍貴時光,我們深信,創意靈感、貼心關懷和將心比心是我們走向成功的核心所在。
我們無時無刻不在超越飯店行業的要求、樹立豪華服務的標杆,我們也為賓客悅享真誠關懷和舒心體驗而深感自豪。
您的職責是始終以優雅風度用心提供周到服務,踐行麗思**卡**爾頓「黃金標準」。黃金準則是麗思**卡**爾頓的品牌根基,指引我們一**步步**走向更好。正是這一品牌根基和文化理念使麗思**卡**爾頓一**步步**邁向成功,贏得了全球豪華飯店品牌佼佼者的聲譽。加入麗思**卡**爾頓團隊,學習我們的員工承諾、信條和服務準則,實踐黃金雕準,磨練您的技能。我們在此承諾,**每**一位員工都將為選擇這份事業和擁有出色同事感到自豪。
加入麗思**卡**爾頓,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。
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