Social Media Representative
3 weeks ago
**Social Media Representative Job Description Template**
We are looking for a dynamic social media representative to join our company. In this role, you'll be in charge of communicating with customers via social media platforms.
To ensure success as a social media representative, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social media representative should be a goal-orientated individual with a solid understanding of the customer experience.
**Social Media Representative Responsibilities**:
- Attending to all customer queries, concerns, and comments posted to the company's social media platform.
- Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
- Working with the marketing team to develop comprehensive social media strategies.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Staying informed on social media trends, innovations, and changes.
**Social Media Representative Requirements**:
- A minimum of 2 years' experience as a social media representative, or a similar role.
- A year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a social media platform, such as Instagram.
- Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Should have proficiency of read, write and converse in mentioned languages (English & Arabic)
- Ability to work independently in a fast-paced environment.
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- Arabic (required)
Application Deadline: 14/05/2023
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