Manager - Reliability Services and Education, Mea
3 weeks ago
**What will be my primary responsibilities in this role**:
- Implement Valve Connected Services diagnostic programs at Customer sites and execute higher level service opportunities resulting from them (analysis report generation)
- Deliver connected service quotations efficiently and on time vs set KPIs
- Work closely with the sales teams to ensure all reliability service quotations, training proposals, and related MRO parts (if any) reflect true customer needs, are correctly scoped and competitively priced.
- Coordinate with the Global Reliability organization to deliver reliability programs according to Final Control Global standards and recommendations
- Responsible to constantly track connected services capacity vs expressed market demand using SOP and perfect execution processes
- Direct Project Management responsibility for every connected service projects
- Launch and support implementation of digital service programs (connected services, asset tag, mobile app, remote assistance).
- Actively participate, as required, in smart site walkdowns, obsolesce, retrofit and upgrades programs and generate technical quotations as visit outputs
- Manage a core team of Reliability Solution Analysts
- Implement and enable cross training and knowledge transfer within Final Control Lifecycle service execution team
- Deliver quotations and execution of Educational Services program for Final Control
- Represent and coordinate Final Control Educational program within Emerson Automation Solution
- Develop and implement training programs to assure MEA Final Control coverage of certified instructors
- Plan availability of certified instructors according to Customer Educational scheduled events
**What do I need to qualify for this role:
- Formal Engineering Qualification (Mechanical, Electrical, Elecronics or similar) and MBA advantageous
- 10+ years of hands on Control Valves experience
- Strong technical aptitude and fluent in communication protocols (wireless, OPC etc.), control valve to control system connectivity (includes - Valve Connected Services, Digital Service tools (FlowScanner® QL / Remote Assistance / Mobile App / asset tag / Valve Seat Leak Detection), & Offline Valve Diagnostics Interpretation services.)
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