Coffee Man

4 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Coffee man is responsible for ensuring that all guests arriving to the hotel have a warm welcome and following the hotel brand standard on serving Arabic coffee with dates and/ or any other amenity. Other roles may include escorting the guest to the restaurants or guiding the guest direction when needed.

**Responsibilities**

Departmental:

- Serving Arabic coffee in a professional and traditional way.
- Serving dates in a professional and traditional way.
- Responsible to maintain the cleanliness of the lobby and ensure dates and Arabic coffee is refilled.
- Making sure that during duty coffee and dates are always available in stock.
- Assist guests with questions about property/area and provide them with any logístical advice.
- Ability to understand guest needs and expectations and to deliver superior customer service.
- Being aware of important guests ensure to welcome them.
- Overlooking the lobby area if guests need assistance direction.

Colleague Relations:

- Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
- Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
- Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
- Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.

Guest Relations:

- Warmly engage and converse with guests while serving coffee and dates as well as any other amenity.
- Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
- Create WOW moments to surprise and delight in house guests.
- Listen to any customer complaints and if possible, resolve them effectively and otherwise refer to the manager in charge.

**Skills and Qualifications**
- High School qualification or equivalent.
- Being able to make Arabic coffee with the right blends.
- Minimum experience of 1 year as a Coffee man in a luxury setting environment.
- Verbal and written communication skills in English and Arabic; Other languages are preferred.
- Able to communicate clearly with colleagues and guests.
- Mature and outgoing personality with excellent interpersonal skills
- Physical capability to stand for a long period of time, with flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

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