Graduate IT Officer
4 months ago
Wood is currently recruiting for a Graduate IT Officer (UAE Nationals) to work in our Abu Dhabi office.
- keep computer systems running smoothly and ensure users get the maximum benefit from them
- monitor and maintain computer systems and networks
- provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.
- Bachelor’s degree in IT
- Positive attitude to learn and develop; asks to improve understanding.
- Takes initiative and seeks out improvements
- Good communicator verbally and in written form
- Strong planning and organizing skills
- Problem-solving ability
- Works effectively as a member of a team
**Diversity Statement**
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
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