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4 months ago

Dubai, United Arab Emirates Emirates Flight Catering Full time

**Job Purpose**:
To provide an exceptional guest experience through warm greetings, efficient seating management, informed responses, and seamless waiter collaboration for optimal lounge operations and customer experience upholding the highest standards of service.

This position plays a crucial role in creating a positive and memorable experience for guests visiting Emirates Flight Catering's Airport Lounges. As a Hostess, you will be responsible for welcoming guests, managing seating arrangements, providing accurate information, and collaborating with waiters to ensure seamless operation and exceptional customer service.

Job holder will play an active role in ensuring the seamless operation of the airport Lounges throughout the shift, with a primary focus on upholding elevated service standards and enriching the overall dining experience for guests.

**Key Result Areas**:
Welcome guests and guide them to their seating arrangement to ensure a smooth and inviting atmosphere for exceptional guest experience.
Explain F&B offerings, specifically buffet options and coordinate effectively with colleagues such as servers, chefs, and managers to facilitate seating arrangements and ensure seamless service delivery.
Monitor customer feedback and deliver timely reports to the Supervisor on Duty to facilitate informed decision-making and improve guest satisfaction levels.
Collect the VIP and IO (Invitation-Only) lists from EK reception each day, promptly notifying the Supervisor on Duty and Chef on Duty about upcoming VIPs and IO visits to facilitate operational efficiency, enhance preparedness, communication, and service for VIP and IO guests.
Maintain a comprehensive record of VIP and IO guest preferences and visit details by logging information after each interaction, facilitating personalized service and enhanced guest experiences for future visits.
Coordinate with Supervisor on Duty to guarantee the presence of essential tools and equipment to facilitate efficient workflow in the designated area.
Maintain daily wine and store receipts, proper storage of all documentation in the designated location and promptly notify the F&B Supervisor of identified discrepancies or non-receivable items from the store to ensure accurate inventory management.
Transition the shift responsibilities effectively from the preceding shift supervisor, and ensure completion of pending tasks which includes accurately filled reports for the shift and their storage in the designated location to provide a comprehensive overview of operational progress, including stock management, facilitating seamless continuity in operations.
Maintain a clean and organized lounge environment for guest comfort, adhering to hygiene standards, ensuring a clean and inviting atmosphere for guests in compliance with QHSE and hygiene protocols.

**Education Qualification**:
Bachelor*s degree or Diploma in Hotel Management or equivalent qualification.

**Work Experience**:
Minimum of 4 years of experience as a Hostess in a hospitality environment, preferably within upscale hotels or restaurants.
Knowledge of food safety regulations and hygiene protocols is necessary to ensure the safety and well-being of guests and compliance with health and quality standards.

**Skills**:
Strong Communication and Interpersonal skills, with ability to interact confidently with the ability to interact confidently with diverse guests (English *' fluent, Arabic *' added advantage).
Excellent organizational skills and the ability to multitask effectively in a fast-paced environment.
Ability to collaborate seamlessly with colleagues, including waiters, supervisors and Airline clients.
Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.