Customer Service Representative

3 weeks ago


Dubai, United Arab Emirates Visa Experts Full time

**We are currently seeking a dedicated and empathetic Customer Service Representative to join our team.As a Customer Service Representative. Your role will involve handling inquiries, resolving concerns, and ensuring that each client receives personalized assistance tailored to their unique circumstances.**

**Responsibilities**:

- **Liaise with immigration officials, government agencies, and other stakeholders to expedite client cases and resolve issues effectively.**:

- **Maintain detailed records of client interactions and case progress using our CRM system.**:

- **Identify opportunities to enhance the customer experience and contribute to process improvements within the organization.**

**Requirements**:

- **Bachelor's degree or equivalent work experience.**:

- **Previous experience in customer service or a related field, preferably in the immigration industry.**:

- **Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.**:

- **Strong interpersonal skills and a genuine desire to assist others with patience and empathy.**:

- **Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.**:

- **Knowledge of immigration laws and procedures is a plus.**:

- **Fluency in multiple languages is advantageous.**

**Salary**: AED2,500.00 - AED3,000.00 per month

**Experience**:

- customer service: 3 years (preferred)

Application Deadline: 18/02/2024



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