Service Delivery Manager

6 months ago

Dubai, United Arab Emirates Baker Hughes Full time

**Service Delivery Manager (Remotes) - Wireline Services**

**Do you enjoy leading a team that provides a high-quality service for our customers?**

**Do you love collaborating with teams to solve complex problems?**

**Join our Wireline Team**

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production, and increase reservoir value. We partner with third party service companies to provide customers with the necessary support and guidance to ensure the delivery of challenging solutions for their complex problems.

**Partner with the best**

As the Service Delivery Manager (Remotes), you will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will ensure flawless execution, on-time delivery and contract adherence. You will manage projects to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Manager (Remotes) - Wireline Services, you will be responsible for:

- Managing and monitoring global projects in remote locations for our business, to ensure successful completion
- Leading and motivating a team to formulate and successfully execute strategies to create winning solutions for customers
- Collaborating cross functionally and with customers to understand the volume and complexity of the activity forecast
- Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of clients’ objectives
- Ensuring assigned contracts and quotes are fully understood and invoices are correctly issued to prevent revenue leakage
- Managing the project budget for assigned area, customer change requests, and overall profitability for the business

**Fuel your passion**

To be successful in this role you will:

- Have a Bachelors degree or higher in an science, technology, engineering, or mathematics field
- Have previous experience as a Field Engineer General or higher within Baker Hughes Wireline Services
- Have 2+ years of experience in a Service Delivery Coordination, Field Service Coordination, or Operations Management role
- Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams
- Have the ability to lead projects directly and indirectly

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- This is a Fulltime role based in Abu Dhabi

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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