Bilingual Spanish

4 weeks ago


Dubai, United Arab Emirates OceanAir Travels Full time

**Responsibilities**:

- Greet guests warmly and check them in upon arrival, ensuring that all required information is obtained and correctly entered into the system.
- Ensure that guests are informed of services, amenities, and facilities.
- Provide exceptional service to all guests, handling inquiries, special requests, and complaints in a professional and courteous manner.
- Offer personalized services to enhance the guest experience, such as offering local recommendations or assisting with transportation arrangements.
- Address any guest complaints or concerns effectively, using problem-solving skills to resolve issues in a timely manner.
- Ensure that all complaints are recorded in the system, follow up as necessary, and escalate issues to higher management when needed.
- Maintain accurate records of guest information, including personal details, preferences, ensuring that all data is kept confidential.
- Prepare daily reports as required, including occupancy levels, guest feedback, and billing issues.
- Communicate effectively with the team, keeping them informed of any guest preferences, requests, or important information that may impact service delivery.
- Maintain a positive working relationship with all staff to ensure smooth operations.
- Be aware of fire exits, evacuation procedures, and emergency contact numbers.

**Job Qualifications**:

- Fluent in both of English & Spanish is a must
- Previous experience in a customer service or front desk role, preferably in a hotel or resort setting, is advantageous.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Friendly, approachable, and professional demeanor.
- Strong attention to detail and organizational skills.
- Ability to remain calm and collected in stressful situations.
- A team player who can collaborate effectively with colleagues across departments.
- High level of integrity and confidentiality in handling guest information.
- Shift work may be required, including evenings, weekends, and holidays.

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

- If we offered you a position, when would you be available to start?
- What is your Visa Status & Validity Date?
- What is your Nationality?
- What is your expected salary?
- Are you a bilingual speaker? What is your second language?
- What is your age?
- Do you have a previous experience in same role or in customer service?



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