IT Desktop Support

1 month ago


Dubai, United Arab Emirates Alpha Capital Security Systems LLC Full time

**Key Responsibilities**:

- Provide first and second-level support for hardware, software, and network-related issues.
- Perform system installations, upgrades, and configurations of hardware and software for end-users.
- Maintain and manage IT infrastructure, ensuring systems and networks are up and running.
- Support the setup and configuration of CCTV systems and related security equipment.
- Coordinate with vendors and third-party support to resolve technical issues.
- Assist in network maintenance, including routers, switches, and firewalls (Cisco equipment).
- Document issues, resolutions, and IT procedures in a knowledge base for future reference.
- Ensure compliance with company security policies and IT best practices.
- Travel to client sites as needed (UAE locations) to provide on-site support and maintenance.

**Required Qualifications**:

- Bachelor’s degree in Information Technology (IT) or a related field.
- Minimum of 2 years of hands-on experience in IT desktop support.
- Certification in **Microsoft (MS)** technologies (e.g., MCSA, MCSE).
- Certification in **Cisco** (e.g., CCNA or equivalent).
- Certification in **CCTV** systems (e.g., installation, maintenance, troubleshooting).
- UAE driving license is mandatory.

**Desired Skills**:

- Familiarity with network configuration, troubleshooting, and security.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.

Pay: AED2,500.00 - AED3,000.00 per month


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