Digital Account Manager

3 weeks ago

Dubai, United Arab Emirates Online Marketing Gurus Full time

**Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?**

**Want to join Australia’s largest and fastest growing independent agency, where your success and achievements will be recognised and rewarded?**

**This is your chance to be part of an award winning agency, where everything you do will impact the growth and success of the business, locally and globally.**

As a Senior Account Manager, you will be responsible for:

- Lead communication for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipating customer needs.
- On-board new clients, present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolio.
- Work with SEO & PPC teams to ensure cutting edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.

**Requirements**:

- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people
- Ability to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Excited about working in an always changing and evolving industry
- Can effectively manage multiple projects and work with various teams in a fast paced environment
- Attention to detail
- Have a positive and can-do attitude.

**Benefits**
- Birthday leave
- Paid Parental leave ‍‍
- Volunteer leave
- Additional annual “flex” leave
- Global Career progression opportunities
- Employee Career and Leadership Development and Training Programs
- Salary packaging benefits
- Work flexibility
- hybrid working
- Service recognition awards

**About OMG**:

- Largest independent agency in Australia, with the highest growth and customer retention rates in the industry - tripled revenue year in last 3 years
- Strong focus on employee satisfaction, reward and recognition, and peer nominated awards.
- Our #1 belief and goal is that if employees are happy and over the moon - they will produce incredible work & we will grow faster than ever.
- A strong merit based, agile culture. You perform, you get rewarded, you get promoted. A strong history of people coming in green a couple years ago, now in senior management & running teams.
- Massive focus on hiring “good culture fits” & good human beings - we believe the rest can be taught.
- Huge focus on employee development, engagement & growth opportunities
- R&D investment, forefront of digital marketing, innovation
- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’, living and breathing our values

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