Guest Service Associate

6 months ago


Fujairah, United Arab Emirates DOTS CAFE Full time

Our Cafe is seeking a Guest Service Associate to provide exceptional customer service to our guests. The Guest Service Associate will be responsible for greeting guests, answering questions about the menu and ensuring overall satisfaction about their order.

Welcome all our Guests with a smile, friendly and professional approach at all times.

Engage each guest as a unique individual and listen attentively to their requests

Have thorough knowledge of Cash handling procedures and maintain an accurate float.

Balances cash drawer/ float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

Proactively anticipate, listen to guests needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy

Handle guest checkouts efficiently and in a friendly and professional manner.

Should be pro-active, smart, service-mind and friendly

Able to work under pressure, self-motivated and a fast learner

Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

Essentials:
Higher secondary or equivalent

Minimum 1-year operational experience in a Guest Service Associate

English proficiency (spoken & written)

Basic computer knowledge

Ability and genuine willingness to entertain/engage guests

Flexibility, high levels of respect and integrity

Pay: AED1,800.00 - AED2,000.00 per month

**Experience**:

- Guest Service Associate: 1 year (required)



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