Guest Service Associate
2 weeks ago
Our Cafe is seeking a Guest Service Associate to provide exceptional customer service to our guests. The Guest Service Associate will be responsible for greeting guests, answering questions about the menu and ensuring overall satisfaction about their order.
Welcome all our Guests with a smile, friendly and professional approach at all times.
Engage each guest as a unique individual and listen attentively to their requests
Have thorough knowledge of Cash handling procedures and maintain an accurate float.
Balances cash drawer/ float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
Proactively anticipate, listen to guests needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
Handle guest checkouts efficiently and in a friendly and professional manner.
Should be pro-active, smart, service-mind and friendly
Able to work under pressure, self-motivated and a fast learner
Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
Essentials:
Higher secondary or equivalent
Minimum 1-year operational experience in a Guest Service Associate
English proficiency (spoken & written)
Basic computer knowledge
Ability and genuine willingness to entertain/engage guests
Flexibility, high levels of respect and integrity
Pay: AED1,800.00 - AED2,000.00 per month
**Experience**:
- Guest Service Associate: 1 year (required)
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