Receptionist at Rgs Guildford Dubai

1 week ago

Dubai, United Arab Emirates Jobs for women in Dubai and UAE Full time

Receptionist at RGS Guildford Dubai
- AdministrationListed On: 26 April 2024

Expires On: 26 May 2024
- Dubai- Royal Grammar School Guildford Dubai is seeking an experienced Receptionist, with a start date in June 2024.Position Description: Receptionist

Royal Grammar School Guildford (the RGS), one of the UK’s pre-eminent independent schools, and Cognita, the leading global schools’ group, is seek a dynamic and experienced Receptionist for their new school, the Royal Grammar School Guildford Dubai (RGS Guildford Dubai).

A co-educational school with students aged 3 to 18, RGS Guildford Dubai will blend the RGS values of scholarship and community with the vibrancy of Dubai, offering an exceptional educational experience where academia is only one facet of a far richer experience and an extraordinary array of opportunities.

Job Title: Receptionist
Department: Front of House
Reports to: Admissions and Parent Experience Manager.
Start Date: June 2024

Purpose

The receptionist is the welcoming face of the Royal Grammar School Guildford Dubai, playing a critical role in providing first impressions and ongoing support to families and visitors. As a key member of the Admissions and Parent Experience Team, the Receptionist assists with a variety of front-of-house processes, underpinning the school’s commitment to exceptional service from the first point of contact through to enrolment and beyond.

Key Accountabilities

Front of House Excellence:

- Serve as the primary point of contact for parents, visitors, and the school community, ensuring a warm welcome and prompt, professional service. Ensure all visitors are signed in as per protocol.
- Efficiently manage incoming calls, directing enquiries, and providing information with courtesy and accuracy.
- Confidently answer frequently asked questions with accurate information as the first point of contact for all parent, staff and visitor enquiries.

Admissions and Tour Coordination:

- Assist with scheduling and confirming school tours and open days, providing logístical support to ensure a smooth and positive experience for prospective families.
- Support the admissions process by helping with document collection, follow-ups, and ensuring a smooth transition for new students.
- Contribute to the maintenance of CRM data accuracy, supporting informed decision-making within the admissions process.

Customer Experience and Engagement:

- Maintain an in-depth understanding of the school's calendar, events, and activities to effectively communicate and engage with the parent community.
- Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
- Uphold organizational excellence at the front desk, ensuring efficient operation and an inviting atmosphere. Ensure the reception area is tidy and presentable, with all necessary stationery and material

Administrative Support:

- Provide administration support to other departments as requested by the line manager.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.

General Responsibilities:

- Model and promote the school’s values in all interactions, fostering a culture of kindness, fairness, and ethical conduct.
- Adhere to safeguarding policies, maintaining a safe and supportive environment for all students.
- Maintain confidentiality and adhere to school policies, demonstrating a professional approach to all aspects of school life.
- Engage in personal development and contribute positively to the school’s community spirit.

Person Specification

Qualifications:

- A Levels or equivalent
- English Speaker (Essential)
- Excellent presentation and communication skills

Knowledge:

- Strong administration and organisational skills
- Confident, articulate and clear written and verbal communication skills with all levels of employees
- Excellent customer-facing and interpersonal skills
- Excellent knowledge of Microsoft packages: Word, PowerPoint, Excel and Outlook
- Numerically and grammatically accurate
- A proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting.
- A strong alignment with Cognita's vision and values, promoting them passionately within and beyond our school walls.

**Experience**:

- Prior experience working within receptionist role.
- A proven background in Sales and Customer Service.
- Experience with CRM software, alongside a keen ability to navigate and leverage various administrative platforms.
- Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality.
- Flexibility to accommodate the dynamic needs of our community, including occasional weekend commitments.

Capabilities and Qualities:

- Enthusiasm, initia

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