Head Barista/supervisor

2 weeks ago


Dubai, United Arab Emirates The Scent Library Full time

**Responsibilities**:
Respond proactively to prevent customer service situations
- Providing leadership which utilities the full potential of the team Value
- Enhance coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Participate in all sales promotions effectively and efficiently
- Work with the Owner to grow sales
- Regular updates of Square Roots social media
- Actively contributes to new marketing initiatives
- Monitor sales targets and analyses weekly profit and loss
- Anticipating potential problems and business opportunities
- Responsible for controlling wastage and understands the need for portion control

**Quality**
- Ensure health, hygiene and safety policies are adhered to at all times
- Ensure all team members are working according to the Company’s core values and that the Company’s Ground Rules are observed at all times.
- Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
- Learn in detail our full product offering including food and drink.
- Keep equipment operating by following operating procedures; troubleshooting

breakdowns; maintaining supplies; performing preventive maintenance; informing
the Owner of any issues
- Maintaining and suggesting improvements to the appearance of the store and coffee bar
- Inform the Owner of any operational inconsistencies
- Maintain a high level of motivation to ensure quality and consistent product
- Pass monthly re-certifications, in a timely manner
- Ordering supplies

**Care**
- Checking in with customers to ensure everything is going well
- Restock shelves when necessary
- Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
- Report potential safety hazards to the Owner
- Report all employee accidents and safety hazards immediately to the Owner
- Ensure the toilet facilities are constantly kept clean to acceptable standards. This also applies to the rest of the café; a cleaning rota will be established
- Perform staff training and yearly appraisals

**Requirements**:

- Computer literate
- Smart appearance - uniform will be provided
- High standards of personal hygiene
- Ability to work under pressure in a busy environment
- Must have previous experience within the food service/hospitality business
- Previous experience in a management/supervisory role will be a major advantage
- Previous experience in supervising staff in a catering environment, dealing with stock control and ordering food provisions
- Excellent listening & verbal communication skills
- Customer focused with a passion for offering outstanding customer service
- Friendly personality; a people person
- Great work ethic and an even greater smile
- Action oriented
- Highly organised
- Perpetuates company philosophy and culture
- Maintains and observes the Company’s Ground Rules at all times
- Works according to the Company’s core values

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 04/06/2023


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