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Operations Manager
4 months ago
Kangaroo Kids Nursery is an established nursery in Al Safa 2, Dubai, caring for families for over 17 years. We pride ourselves on our talented and passionate team of early educators and nurses and we are now looking for an Operations manager to join our happy team.
As a highly successful nursery we have three key promises and values:
- Happy Children and Families
- Active Learning everywhere
- Kindness and Positivity to all children
**Responsibilities**:
- Attracting potential parents to the nursery is a vital element of everyone’s role in the nursery and as one of the first points of contact in the reception and on the phones, this is especially important.
- Keep an updated waited list of potential families wanting to join the nursery
- Arrange zoom tours and introduction meetings with teachers for new families
- Conduct tours as needed and be a key figure during open days - when possible.
- Carefully checking registration forms and documents needed for registration and that they are up to date.
- Updating class lists for all stakeholders including contact details and emergency contacts.
- Allocating and requesting Parental Log in on the app and overseeing its use.
- Follow up on missing items in children file frequently to ensure we are keeping accurate records on all children
- Handover and settling meetings arranging and involved as needed
- Contacting parents before each term starts with information regarding new term.
- Responsible for all payment collection from parents and all new registrations.
- Accountable to Principal/Owner for fee data
- Create and maintain spreadsheets to record payments and follow up as needed.
- Work with HR administrator for purchasing of nursery supplies
- Supervising attendance of children and staff
- Review all observations done by teachers and keep check on observation tally - informing principal
- Allocate staff timings, transport, breaks as needed for the nursery team.
- To compile timetables if required and supervise that lunch times are adhered to in consultation with Head Nurse
- Ensure sufficient staff are available to supervise when they are in the setting
- Reviewing and adding new policies to manual
- Support Nursery Principal with all tasks and requests delegated
- The post holder directly reports to the Nursery Principal and Nursery Owner
- Delegate tasks to reception team as suitable
- Proven customer service experience
- Previous experience at a school/nursery is a bonus
- Degree in relevant field
- People skills to create a warm, family welcome to the nursery
- Excellent organization, time-management and teamwork skills
- Ability to connect and support parents and our team of staff
- Excellent MS Office skills
- Efficient and organised
- Able to follow policies and procedures, meeting all government criteria and legislation
- A highly articulate communicator with excellent written English skills
**Benefits**:
- Competitive salary
- Sponsored visa
- Medical insurance
- 25 working days paid annual leave
- Internal and external trainings
**Working hours and salary**:
- Working hours: 7.30 am - 5 pm (Monday to Friday)
- Salary range: 10,000-12,000 dhs per month (depends on experience and qualifications)
- Expected start date: Immediate start
**Salary**: AED10,000.00 - AED12,000.00 per month
