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Station Master

1 month ago

Dubai, United Arab Emirates Keolis Full time

The purpose of this position is to lead a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers and Car Park Attendants to deliver a safe, reliable, world class and customer focused station environment.

KEY SKILLS A mature, proactive and responsible approach to work with initiative and problem solving capability. Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation. Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment. Good literacy and numeracy skills required for the role. Ability to understand complex systems and possess good IT skills. Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
KNOWLEDGE REQUIRMENT Excellent knowledge of the station environment; Thorough understanding of station operations and associated activities; Awareness and understanding of the relevant work instructions and procedures.
EXPERIENCES Preferably 3 years (minimum 2 years) experience in supervising a team of front line staff delivering customer services in a metro station or equivalent.

EDUCATIONNAL QUALIFCATIONS
Ideally a degree holder or higher diploma of post-secondary education in a related discipline.