Store Manager
6 months ago
We are seeking a dedicated and experienced Store Manager to oversee the operations of our charity thrift shop in Dubai. As a vital member of our team, you will be responsible for managing day-to-day activities, ensuring exceptional customer service, maintaining store inventory, and fostering a positive environment in line with our charitable mission.
**Responsibilities**:
Leadership and Team Management:
- Lead, train, and motivate a team of staff and volunteers in store operations (quality checking, merchandising, customer service, pricing structure and organisation knowledge) to achieve sales targets and uphold the values of Thrift for Good, working towards our mission.
- Provide training, guidance, and support to ensure all team members deliver exceptional customer service.
- Foster a positive and inclusive work environment that encourages teamwork and collaboration.
- Collaborate with the Retail Manager to identify and resolve challenges, engage in problem-solving, and escalate customer complaints, volunteer concerns, and training needs as necessary.
- Coordinate store scheduling to ensure optimal coverage, collaborating with the Retail Manager to accommodate annual leave requests and address any shift shortages.
- Oversee all aspects of store operations, including opening and closing procedures, cash handling, and security protocols.
- Requesting marketing support from Marketing Manager when required to support driving sales and inventory.
- For marketing campaigns, holidays & special events, train the team and implement the plan (for example, giving Candy during Halloween, Christmas or Ramadan decorations, etc)
- Lead weekly team meetings and monthly one-on-one meetings - if not all together, then with each salaried team leader weekly - to motivate, give feedback, update on policies, and hear concerns or requests. It is so important that every team member feels valued and motivated. Liaise ideas, plans and concerns with upper management.
- Hold 2 volunteer induction sessions per week - at varied times (morning, evening, and regular weekend inductions)
- Implement strategies for building engagement & retention of volunteers including but not limited to: Maintaining volunteer photograph wall, get to know your volunteers and encourage team leaders to train them and increase their skills in all areas, highlight to upper management when a volunteer should be promoted to volunteer team leader, recommend volunteers of the month and highlight success stories and challenges to upper management
- Generate ideas to increase the store presentation, activations, motivation, sales and overall success of the store
- Ensure store display signs are accurate and effective, working with upper management on designs and approvals
Stock, Inventory & Supplies
- Monitor inventory levels, anticipate demand, and ensure adequate stock levels of merchandise are maintained. Take inventory of high value stock (AED350 and above) and monitor on a biweekly basis.
- Implement effective merchandising strategies to optimize sales and enhance the shopping experience for customers.
- Coordinate with store team, volunteers and Inventory Coordinator to procure quality merchandise for the store.
- Coordinate with the Thrift for Good driver and/or management for supplies (shopping bags, Rags to Riches reusable totes, boxes, stock, security tags, hangers and others), also that the stock does not build up and is processed in a timely manner (jewellery, uxury, flea, baby bazaar, kiswa, washing, stain treat, fixing)
- Ensure suppliers come on time (Kiswa, Enviroserve, Real Water, etc)
- Work in line with Thrift for Good’s sustainable mission. You will represent the brand in store - Reduce plastic (use a reusable bottle), ensure recycling, and work with integrity to see that clothes are saved when they can be
- Ensure the team coordinates on store discounting
Customer Service:
- Ensure that all customers receive prompt, courteous, and knowledgeable assistance from staff and volunteers.
- Address customer inquiries, concerns, and complaints in a professional and timely manner. Log complaints and work with team to improve service.
- Continuously seek opportunities to improve customer satisfaction and loyalty through feedback and engagement.
Financial Management:
- Weekly financial cash count, reporting descrepancies to upper management & end of month deposit preparation.
- Manage the thrift shop's budget and expenses, including petty cash, and supplies, to ensure financial sustainability.
Analyze sales data and trends to identify opportunities for revenue growth and cost optimization.
Facilities, health & safety
- Ensure proper cleanliness and maintenance of store, including display window. Report problems to upper management and work with them to implement solutions.
- Ensure cash counter, office and volunteer storage area is kept clean, clear and presentable
- Ensure proper supplies are not expired and installed correctly (i.e. the fire
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