Workplace Technology Supervisor
2 months ago
**INSPIRE | EXHILARATE | DELIGHT**
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
We are looking for a Workplace Technology Supervisor.
**What you'll be doing**
- Acting as the technical supervisor and SME for the workplace technology team Lead with working on priority tickets, deep dive issues and driving problem management within the team getting to the heart of the issue and nailing the basics every time.
- Define, develop and maintain all workplace technology configuration item (ci) data and to provide accurate information for risk assessment and incident resolution.
- Ownership of the workplace technology asset management (software and hardware) lifecycle and show measurable improvement to current ways of working.
- Develop and promote the value of asset configuration, processes and procedures within the organisation to maintain compliance and reduce risk.
- Implement effective processes and controls for maintaining the configuration management system, whilst maintaining its integrity and security.
- Maintain accurate inventory records for current stock levels and ensure proactive management of stock to deliver to time and quality to our internal customers.
- Develop and implement workplace technology policies, procedures, and standards to ensure the security, reliability, and usability of all systems and services.
- Stay up-to-date on the latest workplace technology trends and best practices, and make recommendations for improvements or updates to existing systems and services.
- Collaborate with other departments to ensure that workplace technology systems and services are meeting the needs of the organization, and that any issues or concerns are addressed promptly.
- Develop and manage the workplace technology budget, including forecasting expenses, tracking expenditures, and ensuring that all costs are within budget.
- Provide training and support to end-users on workplace technology systems and services, and ensure that all users are able to effectively utilize these resources.
- Participate in the development and implementation of the organization's overall technology strategy, and help to ensure that workplace technology systems and services align with this strategy.
- Understand all software inventory items and their licensing issues and provide the appropriate advice and guidance to the workplace technology team Lead
- Ensure all workplace technology software licence orders, renewals and contracts are managed accurately and efficiently in line with software asset management (sam) processes and procedures
- propose / agree interfaces with other management processes / team including problem, incident, request and change, infrastructure services, delivery and product teams
- maintain compliance with the agreed service & change deliverables as well as risk & security policies and procedures.
- to own the progress of the call from inception to resolution and keep customers informed of the progress of their reported incident and requests.
- ensure that incidents and requests are handled according to workplace technology services sla’s.
- guarantee that the end to end ownership of issues is managed to the satisfaction of the customer.
- mentoring other workplace technology associates in the team, acting as an internal escalation point and coach to junior members of the team
- manage your stakeholders to ensure the provision of first-class user support
- maintain a close working relationship with other operational support teams within service operations
- prioritise & escalate problems based on the business impact and reported problems.
- regularly report the current status of the workplace technology services and support status
- identity and pursue new ways to improve the efficiency and performance of the workplace technology team
- work on call as part of a rota when required
**What you’ll need to succeed**
- Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability t
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