Transformation Analyst

6 days ago


Abu Dhabi, United Arab Emirates GTS Corporate Full time

Responsibilities
- Act as a centre point of contact from IT to collate all customer related feedback/complaints and create a process to regularly review the feedback, prioritise them and action them with respective journey owners
- Work closely with journey owners to assist in delivery of best-in-class customer experiences for the IT deliverables.
- Be the Engagement analyst to rollout various digital transformations initiatives within the IT.
- Devise IT training strategy, oversee its implementation and assess its outcomes
- Establish various collaboration practices, assist in event planning and team-building activities to create a culture of collaboration and a platform to express ideas/suggestions freely and openly
- Develop strategies to encourage users to adopt technological services and products. Requirements:

- Proficient in word, Excel and PowerPoint
- Bachelor’s degree with a minimum of 5 years of experience in - Consulting, banking or analytics
- Ability to work independently in a fast-paced, quickly changing and sometimes unstructured Environment
- Attention to detail and the highest standards for accuracy and precision
- Ability to work cross-functionally with senior executives in a highly visible rol

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)


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