Service Business Analyst
2 weeks ago
**Job Title**:
Service Business Analyst (Fix Term)
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
**You are responsible for**
- Pro-actively supporting strategy execution by delivering meaningful, accurate and timely reporting & analysis on business performance, thereby supporting relevant stakeholders to make fact-based sound business decisions
- Analyzing and reporting on business performance by means of: Monthly performance, Annual Operating Plan (AOP), product/market/function/customer/integral profitability, quarterly forecasting, strategic planning, cost control, target setting / remuneration, pricing/margin analysis, etc.
- Assisting Business Integrators (BIs) to develop forward looking analysis/ business projection by integrating historical data and market specific information - AOP, Rolling Forecast (RoFo), business case, cash flows, strategic planning, target setting etc.
- Actively supporting BIs to identify improvement opportunities by analyzing business performance and market variable (e.g., micro/ macroeconomic issues, competitor study, etc.)
- Performing forward-looking ad-hoc analysis, such as project & strategy evaluation, benchmarking, Price/Volume mix, scenario analysis, etc.
- Using data and analytics to help Philips meeting the needs of our customers and partners or exceeding our business targets and performance.
- Providing the data and input to the services and solutions delivery performance cycle
- The quality and improvement of the analytics in the Service Analytics environment
- Driving data checks and ensuring proper report out to the market
- Positioning yourself as an SME, being the single point of contact to markets, business and function stakeholders when it comes to data and analytics.
- Defining new requirements in collaboration with key stakeholders to further improve analytics.
- Analyzing service performance and identifying / understanding performance trends / issues, actively using the Philips Excellence toolkits.
- Identifying and defining corrective and improvement actions to address performance and data-quality issues and working in cross functional teams across a matrix organization to fix the identified issues.
- Initiating and seeing through to execution the defined corrective actions / improvement initiatives according to the plan. Evaluation through to completion is essential to know that actions delivered as per plan.
**You are a part of**
Commercial Services Team and report directly into the Commercial Services Leader META.
**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor or Master’s degree in Finance / Data Science and/or related field,
- 5- 8 years’ experience in business analysis or performance management
- Progressive working experience and roles in e.g. Finance, FP&A, financial control, management reporting and analysis, preferably within an international environment.
- Strong analytic, quantitative abilities and problem solving skills
- Strong verbal and written communication skills
- Proven SAP knowledge and previous experience with Qlikview/Qliksense is prefered
- Experience with different go-to-market models and channels
- Ability to manage multiple priorities and customer (internal and external) expectations effectively and work in a fast-paced, dynamic environment
- Affinity and experience with supply chain, operations, and customer service processes
- Strong sense of stakeholder management
- Fluent in English, verbal and written
**In return, we offer you**
A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person.
**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with colla
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