Waiter/ess - Food & Beverage - Jumeirah Beach Hotel

2 days ago

Dubai, United Arab Emirates Jumeirah Full time

Waiter/ess - Food & Beverage - Jumeirah Beach Hotel Hotel - (220000PM)

**About Jumeirah & the Hotel**:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

**Jumeirah Beach Hotel**, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise Spa, and direct complimentary access to Wild Wadi Waterpark for all guests, the hotel continues to redefine the holiday experience.

About the Job:
We currently have opportunities for Waiter/ess to join us and be an instrumental part of Jumeirah F&B dining experiences that we cater to our guests.

As a Waiter/ess, your role will be to serve guests requirements to their satisfaction, efficiently and courteously to the Jumeirah Service Standards.

The main duties and responsibilities of this role are:

- Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames
- Identify and take all opportunities to enhance the quality of service
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Offer assistance to colleagues when required, to ensure designated work goals are met
- Demonstrate trust, support, and respect towards team members in day-to-day work activities
- Conduct communication with customers and colleagues in a polite, professional, and friendly manner
- Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
- Seek assistance from other team members, supervisors and managers when required
- Have a working understanding of all Food and Beverage Restaurant and Bars to properly direct and advise guests
- Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames
- Identify and take all opportunities to enhance the quality of service (up selling, guest recognition, resort knowledge)
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Offer assistance to colleagues when required, to ensure designated work goals are met

**About you**:

- Minimum 2-3 years in an International 5-star hotel property.
- Minimum 2 years in a professional supervisory role held in respect to this same function and department.
- Experience in training and development.
- Experience in all aspects involved in Retail as well as General Housekeeping.
- At least high school graduate or with degree in Hospitality Management
- Excellent English communication skills.
- Basic computer knowledge
- Knowledge about cleaning chemicals and equipment.
- Ability in taking initiatives, displaying leadership, problem solving, delegating, prioritizing and goal setting. Colleague management and sustenance of people relations is significant in this case.

**About the Benefits**:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, which will be paid in two installments, one per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlet

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