Associate - Operations Support

7 months ago


Abu Dhabi, United Arab Emirates Shipa Full time

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

Role Summary: _The Operations Support Associate holds the responsibilities of overseeing the Delivery Assistants in their day-to-day operational assignments, assisting Delivery Assistants to resolve their issues, be a point of contact between Delivery Assistant and Operations team, reporting relevant matters to the Operations Team._
- _
Responsibilities include but not limited to:

- Provide leadership to Delivery Assistants and resolve issues or concerns faced by them.
- Work closely with Delivery Assistants and Operations Team in planning their routes to ensure professional, hassle free and efficient delivery.
- Monitor day-to-day operations and team’s performance; provide reports to the Clients and Operations Team.
- Proactively monitoring of On-Demand orders and assigning them to on route Delivery Assistants to ensure the timely delivery of the orders.
- Communicate client’s issues with the operations team and devise ways to improve the client’s experience.

**Requirements**:
**Your Qualifications**
- Bachelor’s degree preferably in logistics and supply chain management
- Minimum 1 years of fleet management required.
- Experience in or exposure to logistics and ecommerce, preferred.

**Your Proficiencies**
- Team management and leadership skills including coaching, facilitation, presentation, and team building
- Effective customer interaction and negotiation skills
- Excellent verbal and written communication skills
- Intermediate computer knowledge
- Flexibility and willingness to work extended hours



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