Consultant

4 days ago


Dubai, United Arab Emirates Renascence Management Consulting Full time

**Consultant | Customer Experience**

Hi, we are Renascence. A group of customer experience professionals united by passion for understanding human behaviour. We are growing and looking forward to working with the region’s top talents.

Applicants should be comfortable conducting research and analysis in order to establish a good understanding of the business at hand. Applicants should have an interest in examining and streamlining processes in order to make them more efficient.

Successful applicants will have a video interview, after which we will ask you to proceed with several tests that would evaluate your cognitive skills, including reasoning, critical thinking, problem solving and others.

Good luck

**Who are we looking for?**
- 2-3 years of relevant experience, experience in consulting is a plus
- Bachelor's degree in Economics, Behavioural Economics, Marketing, Business Management/Administration or any relevant degree, MBA or a relevant Master degree or certificate is a plus
- outstanding written and spoken English, Arabic is a plus
- Excellent communication and people skills, with a strong emphasis on empathy and teamwork, leadership and team-building capabilities
- Ability to operate and understand project management disciplines
- Ability to work independently and handle multiple tasks and responsibilities in a deadline oriented environment with flexible work hours
- Strong analytical and problem-solving skills with keen attention to details

**What do we expect you to do?**
- Manage own work against project plan and milestones, and contribute to the design and development of CX transformation projects
- Develop quality deliverables to ensure a superior client experience
- Conduct research and keep abreast of industry/sector and market conditions to better understand different businesses
- Carry out reliable and accurate data collection for client projects and business development
- Interact efficiently with colleagues and clients of varying backgrounds to effectively deliver to our clients
- Interview our clients' employees, management teams and other stakeholders
- Identify issues, form hypothesis and facilitate discussions within project teams and client groups
- Monitor the status of projects, manage risks and ensure key stakeholders are kept informed about progress and expected outcomes
- Conduct analysis of quantitative and qualitative data, synthesising and positioning the findings within the larger project context
- Articulate thoughts and ideas in a clear and structured manner to instill confidence and trust in our team and clients
- Communicate main ideas and findings from work through written and graphical presentations, present findings and recommendations to clients
- Implement recommendations/solutions and liaise with clients to keep them informed of progress and to make relevant decisions
- Support with business development opportunities including proposal development and client presentations to support the company's growth
- Support with practice and framework development initiatives including culture building and eminence to continuously enhance the company's value proposition

**Salary**: AED8,000.00 - AED17,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)


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