Dot Net Support

2 months ago

Sharjah, United Arab Emirates Information System Associates Full time

**Job description**

.Net Product Support Job Description:
Basic Traits:

- Problem-solving skills - successful production support engineers excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments
- Technical expertise - Regardless of their industry, all support engineers have a deep understanding of the product they handle as well as the processes behind it
- Customer service - Support engineers must communicate well with customers, paying attention to their concerns and providing clear, regular updates for ongoing requests
- Attention to detail - it's crucial for production support engineers to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products
- Multitasking - production support engineers handle technical issues from multiple customers at the same time, along with other responsibilities such as writing reports and participating in manufacturing or development

Mandatory:

- 2 to 4 years overall end user support experience, meeting.
- Very good communication and interpersonal relation skills in an international environment,
- Ability to adapt to either technical or business people
- Good understanding of Windows Server & MS SQL Server concepts is required.
- Strong interpersonal & English skills including documentation and preparation of status reports.
- Experience working with customers from European region would be a plus.
- Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
- Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.

Specific Assignments:

- Log tickets based on end user requests to resolve queries within SLA.
- Perform initial investigations to identify origins of issues.
- Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
- Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
- Build, maintain and communicate weekly & Monthly statistics to management.
- Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
- Build knowledge base further with the help of EOL Business Analyst team depending on the tickets logged.

**Salary**: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)

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