Admissions Executive

2 weeks ago


Dubai, United Arab Emirates GEMS Education Full time

About the Role

**Key Accountabilities**:

- Manage high-volume outbound calls to all leads for focus schools within 48 hours.
- Drive the lead qualification process to increase conversion to school tours and registration.
- Oversee the top of the sales funnel for focus schools to optimize conversions.
- Maintained household accounts within salesforce to ensure 360 views of customers in the assigned clusters.
- Work with the Sales & Enrolment Business Partner to identify lead generation needs for assigned clusters.
- Responsible for cross-selling to an appropriate cluster/school with no suitable seat availability.
- Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged.
- Support cluster and school-level sales and enrolment plans to leverage quality and quantity of leads to achieve enrolment targets.
- Participate in enrolment events (internal or external), which may be outside of regular office hours (evenings or weekends).
- Reporting of lead conversion and cross-sell at school and cluster level.
- Owns the lead data for the assigned cluster. Responsible for the completeness and accuracy of required vital data points and the ongoing improvement and maintenance of the data quality.

**Expected Qualifications & Experience**:

- A college degree from a reputed university is desirable.
- 3 years experience working in a customer-facing and sales role with excellent communication skills.
- School Admission and local Dubai experience preferred.
- An emotionally intelligent and capable person with strong customer service skills, and excellent in dealing with customers with an ability to influence a customer’s decision for conversion.
- High energy level, comfortable performing under pressure, and able to multitask.
- Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
- Results and people-oriented, with judgment to balance other business considerations. Service-oriented, but assertive/persuasive.

About your Benefits



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