Hospital Dispute Assistant

8 months ago


Dubai, United Arab Emirates WEETAZ Full time

**Job Information**
- Receive patients and their entourage and conduct interviews to understand their concerns and complaints effectively.- Evaluate claims brought forward by patients or their representatives in a thorough and impartial manner.- Collaborate with nursing, medical, and administrative staff to address patient concerns and ensure proper follow-up.- Provide clear and concise responses to patients and their families, ensuring effective communication and understanding of the situation.- Participate in the development of improvement plans in close collaboration with the quality unit to enhance patient satisfaction and experience.- Maintain records of complaints received and their resolutions to prepare an annual report and track trends for quality improvement purposes.- Work with external organizations, such as regulatory bodies or patient advocacy groups, to address systemic issues and improve patient care.- Ensure prevention by promoting communication between patients and healthcare providers, helping users co-construct solutions to their concerns.

**Job Requirements**- Solid experience in conflict resolution and mediation to effectively address patient complaints and grievances.- Mastery of three national languages to communicate effectively with a diverse patient population.- In-depth knowledge of health laws and regulations, including patients’ rights, to ensure compliance and fairness in handling complaints.- Understanding of healthcare systems and processes to navigate patient complaints and advocate for necessary changes.- Solution-oriented mindset to approach patient complaints with a focus on finding resolutions and improving overall patient satisfaction.

**Advantages**- Fluency in any other language will be considered an asset, enhancing the ability to communicate with a broader patient demographic.- Strong writing skills to effectively document complaints, resolutions, and recommendations for quality improvement.- Ability to maintain neutrality, impartiality, and independence in handling patient complaints and grievances.- Commitment to maintaining confidentiality and upholding ethical standards in handling sensitive patient information.- Strong active listening skills and empathy to understand patients’ concerns and emotions effectively.- Creativity in finding innovative solutions to address patient complaints and improve the overall patient experience.- Proficiency in conflict resolution skills to manage challenging situations and facilitate positive outcomes.



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