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Elv Supervisor/ Team Lead for Riyadh and Jeddah

1 month ago

Dubai, United Arab Emirates Secure Track Information Technology LLC Full time

Our Company is seeking to hire an ELV Supervisor/ Team Lead to manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department.

**RESPONSIBILITIES**:

- Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline.
- Manage the customer’s expectations in terms of service offering delivery.
- To be the Single Point of Contact (SPOC) for customers for on-going operations and projects.
- Act as a further escalation point for the Team Lead.
- Provide recommendation and execute improvement plan for managed Services (Service Assurance, including Risk Management)
- Interface with customers on a need basis for service improvement and recovery
- Ensure QA performs for the team and take action when necessary.
- Manage and ensure team operation within budget.
- Manage staff that are stationed at the sites.
- Participates in the development, implementation, communication and enforcement of policies, processes, procedures, standards, and guidelines.
- Involve with Team Leads to strategize on duty rostering or scheduling.
- Conduct regular review with Team Leads on team performance, management direction and announcement.
- Manage managed Services resources, including hiring, staff admin and welfare, maintain skills set and staff discipline.
- Manage the development of staff while identifying suitable training for them, promote talent development, and staff retention.
- Report to management on any issue that could significantly impact the business / operation.
- Technical & coordination meeting with customer, consultant & Main contractor.
- Designing of various ELV systems (CCTV, Intruder Alarm, Access control system, Data cabling system, Intercom System, Gate Barrier, PA system & AV System).
- Conduct site survey, Programming & Commission of security systems.
- Coordination of preparing rooting drawing, As-Built, Schematic & elevation drawing with design team.
- Monitor project process, equipment’s schedule & material arrangement.
- Plan on manpower strategy in the event work progress slow.

**SCOPE OF WORK**
- Structured cabling system (fiber and UTP)
- Video surveillance system
- Intruder alarm system
- Time Attendance and Access control system
- Gate barrier system
- AV System
- People counting system
- Home & Office Automation system
- EAS Anti-theft antenna systems
- AMC support services
- Managed IT support services

**DESIRED SKILLS AND EXPERIENCE**:

- A Diploma or Degree in information Technology, Electrical and Electronics, Computer Science or equivalent
- Min. 4-6 years of relevant experience
- Strong leadership and Managerial Skills.
- Solid technical background with understanding and/or hands-on experience in the maintenance.
- Good communication and time-management skills
- Act as the primary liaison between the company and multiple customers’
- Ability to work under pressure and prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Critical thinker and problem-solving skills

**NOTE: ONLY FOR THOSE WILLING TO BE RELOCATED IN KSA.**

**Salary**: AED4,000.00 - AED6,000.00 per month