Laundry Attendant

2 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23131342

**Job Category** Housekeeping & Laundry

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management**JOB SUMMARY**

Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Hotel Dubai.
- Number of Direct Reports - 0
- Titles of Direct Reports - n/a

**CANDIDATE PROFILE**

**Experience**
- Worked in a laundry before

**Skills and Knowledge**
- Good oral and written communication skills in English
- Able to get on well with people from many different backgrounds
- Able to work under pressure at times
- Ability to be versatile
- Able to do shift work
- Has knowledge of different chemicals and fabrics

**SPECIFIC DUTIES**

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.

**Essential Functions**
- Ensuring his/her uniform and name tag are worn as per hotel standard.
- Proper sorting and tagging of guest clothes
- Using equipment - Flat presser, washing machine, dryers and dry clean machine
- Wash and dry guest clothes
- Pressing of guest clothes
- Folding of guest clothes
- Using correct chemicals
- Delivering of guest clothes to guest rooms
- Attending daily briefings and departmental meetings
- Maintaining the cleanliness of work area
- Arranging and organizing the laundry and linen store rooms
- Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
- Set dryers to designated times and temperatures based on fabrics contained in load.
- Remove articles from dryer when cycle is complete.
- Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
- Fold cleaned articles into designated size, either by hand or using folding machine.
- Operate washing and dry cleaning machinery in accordance with company standards.
- To be aware of Health and safety regulations
- Any other relevant task

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Complete appropriate safety training and certifications to perform work tasks.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation,

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