Solution Architect- Systems

6 months ago

Dubai, United Arab Emirates Computer Network Systems Full time

**Company Description**
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.

Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.

A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

The job holder's would be responsible to manage all aspects of Datacentre solution portfolio lifecycles. In addition to providing Pre Sales and Solution Design support for Datacentre to Sales and Services and stays abreast of trends in the Datacentre marketplace to ensure the solutions competitive position.

**Responsibilities**:
**Manage the Datacentre Portfolio**:

- Maintain the existing Datacentre solution portfolio
- Propose new solution portfolio based on market and innovation trends
- Provide Datacentre pre sales solution support internally.
- Support the Sales and Services departments with information about solutions.
- Provide support to the internally developed solutions.
- Maintain relationships with the customers to ensure an up to date knowledge of their solution needs.
- Manage the Go to Market (GTM) of new solutions and products.

**Provide Pre Sales and Solution Design Support**:

- Provide presales support Sales and Customers.
- Support sales with accurate solution information, configurations and presentations.
- Support with the scope of demo’s and proof of concepts and follow up on the progress.
- Provide solution, technical and security related support to sales and services
- Meeting the customer decision makers and technical decision makers
- Presenting Datacentre Portfolio Solutions and Capabilities
- Understanding the Clients requirements & recommend the best solutions.
- Enable internal training sessions for sales and services team
- Provide solution knowledge, presentations and participate in customer meetings whenever required as well as recommending solution specifications for specific customer requirements
- Approve and guide the team designs
- Engage in the complex and advanced designs.
- Conduct Customers Consultancy and advisory.
- Minimise and reduce solution design errors and omissions

**Manage Partnerships with Vendors**:

- Maintaining the relationship with the principals on technical issues and pricelists
- Provide presales support Sales and Customers with Vendors.
- Engagement with Vendors on all aspects of the partnerships
- Manage Vendor Certifications
- Manage Vendor Audit and Compliance
- Recommending trainings for sales and technical teams from Vendors
- Build a partner business plan with the vendor within scope
- Maintain & grow the level of partnership with the vendor
- Manage Vendor Revenues and Rebates
- Assist sales team to develop the relationship with Vendor sales team - Account Mapping
- Conduct presentations for the new technologies
- Work with the vendor to conduct a training and enablement to sales team

**Provide Pre Sales and Solution Design Support to Services**:

- Interact with the service department to ensure alignment on Solutions.
- Support Implementation team technically and during customer meetings and support the full implementation process from a technical angle till the solution goes to mainstream support.
- Support the logistics department on ordering related issues.

**General**:

- Ensure quality of the Pre Sales department
- Protect company interest at all times.
- Strive for continuous improvement in the department processes so that these align with the changing business needs of the company.
- Submit for new ideas and creativity to the department

**Qualifications**
- Bachelors of Computer Science
- Various Data Centre Technology Certifications
- 5+ years of Experience
- Technical Proposals Development
- Quotation Management
- Data Centre Solution Portfolio Development
- Sales Process - Leads & Opportunities Management
- Advanced knowledge of Microsoft Office (excel, word, outlook, power point, projects

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