Estore Team Leader

4 weeks ago


Dubai, United Arab Emirates Samsung SDS Full time

**Position Responsibilities**:

- Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
- Manage e-commerce team, allocating tasks and activities on a day to day basis, with a view to increasing productivity and support the business to maximize customer satisfaction.
- To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team member’s skills.
- Provide senior management team with consolidated and updated reports, advise them on the way forward
- Planning and managing E-Commerce functions, build & align operations with existing procedures
- Consolidating product portfolio, managing product uploading and allocation, reviewing stock reports
- Manage e-Commerce business operation activities End to End and resolve operational or technical issues
- Reviewing website content, and automated procedures for maintenance (category management, CMS, promotions as per guidelines)
- Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up
- Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager
- Manage quality assurance of campaigns and product launches
- Responsible for accurate publishing of eStore content and product catalogues.
- Support in planning, testing and releasing system enhancements to the eStore platforms
- Analyse product performance and recommend improvements to increase online sales
- Responsible for promotion set-up, price and merchandising content management on eStore platform
- Regular coordination with logistics and customer service teams to ensure customer satisfaction
- Regularly audit competitor activities on local and global level
- Benchmark global best practices and find insights for regional optimization strategy
- Manage customer reviews, FAQs and other feedback, and coordinate with operations teams
- Able to produce and assess regular reporting for product and sales performance KPI's
- Incident handling in coordination with eStore Incident Manager

**Essential skills and experience**:

- At least **10+years’ **experience in a relevant e-commerce company or division
- Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail
- Comfortable interacting with technical and non-technical stakeholders
- Analytical skills to be able to track and generate data based insights
- Must possess good interpersonal skills in order to build strong positive business relationships
- Solid understanding of E-Commerce & Digital Marketing best practices
- Possess an innovative, problem-solving, and solutions-oriented mindset
- Demonstrated ability to learn quickly, and manage change effectively

**Qualifications** (Experience, Education, Licensure & language skills)
- Master or Bachelor degree in marketing or similar with at **least 10 years **of experience in working in e-commerce
- Demonstrated written and communication skills.
- Fluent in English

**Physical demands and work environment**:

- Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce
- Demonstrated written and communication skills.

**Salary**: AED20,000.00 - AED30,000.00 per month


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