Car Polishing, Customer Representative

2 weeks ago


Al Quoz, United Arab Emirates Max wax car detailing service Full time

We are seeking a dynamic and customer-focused individual to join our team as a Receptionist / Customer Manager at our car detailing workshop in Al Qouz 4. As the first point of contact for our valued customers, you will play a pivotal role in providing exceptional service and ensuring smooth operations at our establishment.

**Responsibilities**:
**Customer Interaction**: Greet customers warmly and professionally, both in person and over the phone. Assist customers in scheduling appointments, addressing inquiries, and providing information about our services.

**Appointment Management**: Efficiently manage appointment schedules, ensuring optimal allocation of resources and minimizing customer wait times. Coordinate with detailing technicians to ensure seamless workflow.

**Customer Experience**: Create a welcoming and friendly environment for customers. Listen actively to their needs, address concerns, and provide accurate information about our services.

**Payment Handling**: Handle customer payments, process invoices, and maintain accurate records of financial transactions. Ensure adherence to payment protocols and accuracy in cash handling.

**Service Recommendations**: Collaborate with detailing technicians to provide customers with appropriate service recommendations based on their vehicle's needs.

**Problem Resolution**: Address customer issues and complaints promptly, seeking effective solutions to ensure their satisfaction and maintain positive relationships.

**Upselling Opportunities**: Identify opportunities to upsell additional detailing services, packages, or products based on customer requirements.

**Team Coordination**: Collaborate with detailing technicians and other staff members to ensure a streamlined customer experience from check-in to check-out.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer-facing role, preferably in a car detailing shop.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude, proactive mindset, and a passion for delivering outstanding customer service.

**Benefits**:

- Annual Air Ticket, 1 way.
- Health insurance coverage.
- Paid time off and holidays.

**Salary**: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Al Quoz: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you self sponsored / have your visa?


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