Café Hostess

**Key Responsibilities**:

- Greet and welcome customers as they enter the café, creating a positive first impression.
- Escort guests to their tables, ensuring they are seated comfortably.
- Manage reservations and walk-ins, ensuring efficient table management to optimize seating.
- Maintain a clean and organized host station and dining area.
- Answer phone calls, take reservations, and address customer inquiries regarding menu items, hours of operation, or special events.
- Coordinate with the waitstaff and kitchen team to ensure timely service and a smooth dining experience for customers.
- Monitor the flow of guests in the café, ensuring wait times are communicated and managed efficiently.
- Assist with managing the café’s waitlist and provide customers with accurate wait time estimates.
- Provide menus, water, and any additional items as guests are seated.
- Ensure that guests’ needs are met, including addressing concerns or special requests in a polite and professional manner.
- Help set up and clean dining areas before, during, and after service.
- Assist in maintaining the overall ambiance of the café, ensuring it remains clean, comfortable, and welcoming.
- Handle cash or process payments for to-go orders when necessary.
- Assist with special events or promotional activities as needed.

**Requirements**:

- High school diploma or equivalent (additional hospitality or customer service training is a plus).
- Previous experience in a customer-facing role, preferably in a café, restaurant, or hospitality setting.
- Excellent communication and interpersonal skills.
- Friendly, positive attitude with a strong commitment to providing excellent customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Ability to work effectively as part of a team.
- Strong organizational skills and the ability to manage multiple tasks.
- Flexibility to work weekends, holidays, and evenings as required.
- Basic knowledge of café or restaurant operations is a plus.

**Preferred Skills**:

- Experience with reservation software or POS systems.
- Multilingual skills are a plus.
- Ability to manage stressful situations with grace and professionalism.