Customer Service Representative

4 weeks ago


Dubai, United Arab Emirates Maylaa International Trading LLC Full time

**Job description**

There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:

- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- They are responsible for taking or cancelling orders and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries.
- Establish and monitor the standards for customer service in the company.
- Identify tasks critical to keeping customer satisfaction levels in check
- Select, hire, and train new team members
- Coordination with various departments and groups that are involved in customer support, orders, and processing.

Requirements:

- Problem-solving skills are needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Possession of interpersonal skills to be able to relate cordially with different classes of people es[ecially arabic speaking
- Ability to listen and pay attention to details.
- Smart thinker; should be able to think quickly in providing solutions to the problems of customers.
- Possess a pleasant and clear speaking voice, coupled with a fluency in English
- She must be highly motivated
- Possess flexibility and ability to effectively perform multiple functions at a time.
- Ability to work under pressure and still meet up with deadlines.
- Possess excellent telephone etiquettes.

**Language**:

- ARABIC (Must be well versed in speaking and writing)
- ENGLISH (requires basic speaking and writing skils)

**Salary**: From AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)



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