Customer Service Executive

6 months ago


Dubai, United Arab Emirates Binghatti Holdings Full time

**BINGHATTI**

Binghatti is the UAE’s leading property brand, which specializes in real estate, food and beverage, construction and hospitality. Since 2008 Binghatti has been leading the real estate industry with innovative architectural designs and interior décor, and is now expanding their portfolio to

**CUSTOMER SERVICE EXECUTIVE (UAE NATIONAL ONLY)**

We’re currently looking for a Customer Service Executive to join our team.

In this role you’ll be responsible for supporting our clients by providing information about real estate opportunities as well as our internal products and services. You’ll be directly handling all matters pertaining to our clients enquiries, questions and queries, by providing them with accurate and information and ensuring they are provided with all the necessary requirements and products, especially with financial related matters.

**ROLE RESPONSIBILTIES**
- Conducting inbound and outbound calls
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Responding promptly to customer inquiries and complaints.
- Communicating with customers through our internal communication channels.
- Acknowledging and resolving clients complaints.
- Providing accurate information to clients regarding our products and services.
- Assisting clients with their queries elating to financial matters such as payment options, alternative payment options, financial requirements.
- Liasing with clients and third party companies to fulfill bookings.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the clients service process.
- Ensure customer satisfaction and provide professional customer support.

**ROLE REQIREMENTS**
- Have completed a high school diploma or bachelor degree.
- Be a UAE National **(REQUIRED)**
- Confident and willing to resolve challenging situations
- Competent with using computers
- Strong verbal and written communication skillset
- Fluent speaker in Arabic and English language
- Has prior experience working in customer service
- Has experience working in a banking or financial setting

**REMUNERATION PACKAGE**:

- Monthly competitive salary
- Year flight ticket allowance
- Medical insurance
- Advantageous employee benefits

Application Question(s):

- When can you start?
- Are a UAE national?
- What is your expected salary?

**Experience**:

- customer service: 1 year (required)



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