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Call Center Agent Speak Arabic

5 months ago

Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full time

**Min. 2 years **experiences in the same field
- Fluent **ARABIC Mandatory**:

- A bachelor's degree in business administration, transportation management, or a related field is often preferred.
- Relevant experience in call center management, fleet management, or the transportation industry is highly desirable.
- To oversee the day-to-day operations of the call center.
- Managing and supervising call center agents, monitoring call volumes, and ensuring that service level agreements are met.
- Responsible for developing and implementing call center policies and procedures to improve efficiency and customer satisfaction.
- Involved in training new agents, conducting performance evaluations, and handling escalated customer issues

**Salary**: AED2,000.00 - AED3,000.00 per month