Recreation Supervisor

3 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23035100

**Job Category** Golf, Fitness, & Entertainment

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

To have total knowledge on recreation department and in all administrative, operational and technical areas. Take care of all Recreation aspects when manager is absent.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 7
- Titles of Direct Reports - Lifeguards and Fitness Instructors

**CANDIDATE PROFILE**

**Experience**:

- **Minimum 4 years of experience as Fitness Instructor**

**Skills and Knowledge**
- Good oral and written communication skills in English
- Able to get on well with people from many different backgrounds
- Able to work under pressure at times
- Ability to be versatile
- Able to do shift work
- Well presented
- Clear speech
- Must be able to do hard physical work
- Good general health
- Energetic
- Self-motivated - able to work on their own

**Education or Certification**

Min. 25 years of age

Computer literate (high)

Supervisor training course/ skills/certified instructor

Training & Appraisal Skills

P&L understanding.

To have worked in hotels before as supervisor

Swimming

Group/PT Training Skills

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

**Essential Functions**
- To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
- Keep club in good maintenance.
- Enforcing all club rules and ensuring a safe environment for all guest using the club facilities.
- To be aware of Pool & Gym Health and safety regulations
- Work in reception predominately.
- To make sure that the associates clean the whole club to hotel standards.
- To make sure that the whole club is maintained
- To make sure that the pool, Gym and pool deck is maintained
- To report all engineering faults and to follow up on them.
- To ensure that all check list are completed and monitored
- Assisting with periodic cleaning and special cleaning
- To Train and develop your team, carry out
- Hold Team Meetings
- Dealing with Guest queries
- To be able to check the whole club and ensure standards
- To be able to train all new team members
- To have an understanding of costs
- Understand and activate club activities.
- Work closely with supplier of our consignment products.
- Deputizing for the Spa & recreation manager
- Supervision of associates within the department
- Dealing with Guests queries
- To carry out appraisals and 1.1
- Handle and complete all new staff inductions and orientation
- Ensure that all PR’s are done monthly as per budgeted figures and follow up in all purchases.
- To carry out brand Standards checks
- Any other relevant task

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerin

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