Duty Manager

2 days ago

Abu Dhabi, United Arab Emirates Bob Hope USO Full time

**Why join our team?**

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)

Here is what an independent external survey told us:

- 97% agree they like the work they do
- 90% are satisfied with the pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend the USO services to a friend

The Duty Manager is responsible for providing excellent customer service, maintaining a warm, friendly, inviting environment for service members as well as maintaining the day-to-day activities of a USO Center. This position will support the USO EMEA region center operations by filling in for Duty Manager vacancies throughout the Middle East and Africa as required.

**Principal Duties and Responsibilities (*Essential Duties)**
- Ensure delivery of excellent customer service, Engage and interact with visitors.*
- Manage operations and programs during assigned shifts, including but not limited to, opening and/or closing, managing assets, complying with all policies and procedures and following safety and security protocols.*
- Host programs, activities and events in the center and at outreach locations.*
- As directed by center leadership, lead the planning, execution and oversight of focus areas to include programs, logistics, inventory management, budget planning, social media and database management.*
- Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and all SWA center standards are followed.*
- Monitor readiness and availability of activity and lounge areas (i.e. check-in area, coffee/snack stations, gaming, telephone, and computer rooms). Maintain standards of cleanliness for all facilities and equipment.*
- May monitor daily sales for retail operations and replenish stock. Count cash balance at beginning and end of shifts and prepare cash for deposit.
- Complete semi-annual and annual inventories as directed.*
- Assume responsibility for center operations as needed in the absence of the Center Manager.*
- Perform other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent. Bachelor’s Degree preferred.
- 1-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- General knowledge of military community preferred.
- Ability to stand for up to 12 hours, lift and carry up to 50 pounds and wear up to 30 pounds of body armor.
- Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, a valid United States passport and valid US and foreign driver’s licenses.
- Must be a strong advocate of the USO’s mission.

**Details**:

- This position is located in Abu Dhabi. This position will travel frequently to support operations throughout the region.
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or

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