Housekeeping Manager

6 months ago


Dubai, United Arab Emirates Emirates Flight Catering Full time

The position is located at Dubai Airports within Emirates lounges, encompassing operational and administrative responsibilities with a 45-hour workweek. While office-based, the role involves significant walking given the nature and size of the environment. Occasional travel may be required for recruitment activities.

**Job Purpose**: To ensure top-tier cleanliness standards, oversees staff, and coordinates resources to maintain a luxurious environment in designated facilities. They prioritize exceptional customer experiences, implement innovative cleaning practices, and manage human resources activities to cultivate a skilled and motivated workforce.

**Key Result Areas**:
Maintain regular communication with all relevant teams to ensure all lounge facilities are impeccably maintained, contributing to a luxury experience for customers.
Develop and supervise a comprehensive cleaning schedule for all areas, ensuring consistent standards of cleanliness throughout the lounges.
Ensure all housekeeping staff are provided and utilise proper supplies, equipment, uniforms when facilitating efficient operations and maintaining high standards of presentation.
Direct daily housekeeping operations, maintaining and improving high cleaning standards in washrooms and public areas while ensuring compliance with policies and procedures.
Collaborate closely with sourcing teams and external consultants to stay updated on the latest cleaning materials and equipment, positioning the department as a trendsetter in the industry.
Develop and present the annual housekeeping furniture, fixtures, equipment (FF&E) budget, expressing a strategic plan for departmental growth and efficiency.
Manage controllable expense budgets within the department's P&L, aiming to achieve or exceed targets while maintaining service quality.
Conduct regular housekeeping communication meetings to foster effective feedback and improvement within the team.
Handle guest problems and complaints promptly, striving to improve service performance and emphasize guest satisfaction through continuous improvement initiatives.
Supervise staffing levels to meet guest service and operational needs, establish training programs for team development, participate in performance appraisals and recruitment processes.
Support employee welfare initiatives to maintain a motivated and efficient workforce.

**Qualifications**:
Bachelor*s degree in hospitality/ Housekeeping Management

**Work Experience**:
Minimum of 8 years of experience. Housekeeping management role, preferably within a luxury hotel or resort setting.
Knowledge of housekeeping and cleaning procedures, as well as health and safety regulations

**Skills**:
Able to drive excellence as well as routine work.
Communicate effectively and clearly.
Able to adapt work style and ethics appropriately.
Possess strong training, leadership, and people management skills.
Guest oriented and able to confidently build and exceed service standards.
Strong interpersonal skills and possess an attention to details.


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