Uh, Network

The Network Operations Manager directs and manages all aspects of the network & security operations life cycle across the UAEU data centers. Provide overall network and security technical operations team leadership, while maintaining a deep technical understanding of network, telecom and security infrastructure.
- Manage and develop a team of network/security engineers and vendors to manage, monitor, and troubleshoot the UAEU network and security infrastructure 24x7 in a manner that meets UAEU’s educational, research and administrative service level commitments provided ongoing technical and leadership expertise including growth and scalability requirements
- Diagnosis, escalation, tracking, and resolution of complex incidents in line with industry problem management practices. Lead and manage recovery efforts, as necessary, including effectively escalating incidents and problems internally and externally
- Drive continuous improvement efforts through new/enhanced processes, systems, tools and technology to streamline, improve, and extend the quality of services
- Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001 where applicable
- Leads or suitable information security awareness activities
- Monitor and exercise adequate controls over the network to maintain/exceed service level agreements, including ensuring that all network related services and infrastructures are within the Security and Audit guidelines set by UAE IT Governance
- Lead, mentor, coach, and develop a team of network and security operations engineers that take ownership and accountability for delivering service excellence
- Collaborate with Architecture/Engineering team to design, develop, implement, and improve network services overall
- Provide project guidance and oversight on all operational data & security network related initiatives
- Develop and maintain quality configuration management practices and procedures
- Generates, develops and distributes statistical reports for upper management
- Near and long term planning of targeted and broad objective setting activities in support of the regional network and security infrastructure.
- Participate in the development of and occasionally supervise disaster recovery planning and testing efforts
- Lead career development and annual process activities for team members
- Assist in evaluation of products and services to create value in supporting the operational aspects of the network infrastructures
- Responsible to adhere with all information security policies and procedures of the University.
- Other duties as assigned

Minimum Qualification
- Bachelor degree required in Computer Engineering/Information Technology.
- One or more of the following certifications
- CISM, CISA CISSP, CCNP, ITIL, highly desired
- 5-7 years of network and security operations experience,
- Minimum 3 years supervisory experience

Preferred Qualification
- Knowledge of IP routing, VoIP communications, high speed and secured data services, video communication networks.
- Strong people leadership, motivational, management and coaching skills
- Strong organizational skills; ability to prioritize and perform multiple tasks
- Excellent oral and written communication skills
- Technical writing skills required for documentation reviews
- Strong interpersonal skills
- Strong analytical skills
- Knowledge of network/security related communications and the telecommunications industries