Hostess

2 days ago


Dubai, United Arab Emirates Suitsupply Full time

We are seeking a highly motivated and customer-centric individual to join our men's suiting brand as a Hostess (Customer Experience Coordinator). This position will be based in our store, where you will play a crucial role in welcoming customers, assigning style advisors, and ensuring the delivery of our Radically Personal customer journey. As the lead ambassador of our brand, you will set the tone and be the point of reference for customers, providing exceptional service and supporting all activities necessary for the efficient operation of the store.

**Responsibilities**:
Customer Reception: Greet and welcome customers as they enter the store, creating a warm and inviting atmosphere. Offer assistance and guide them to appropriate areas or assigned style advisors.

Style Advisor Assignment: Evaluate customer needs and preferences to match them with suitable style advisors. Maintain an organized system for assigning customers to advisors, ensuring efficient customer flow throughout the store.

Radically Personal Customer Journey: Embody our brand values and ensure the delivery of a personalized shopping experience. Understand each customer's unique requirements and preferences to provide tailored recommendations and assistance.

Brand Ambassadorship: Serve as the primary point of contact for customers, building relationships and fostering trust. Demonstrate an in-depth knowledge of our brand, products, and services, effectively communicating our value proposition to customers.

Store Operations Support: Collaborate with the management team to ensure the smooth functioning of the store. Assist in inventory management, visual merchandising, and store cleanliness to create an exceptional shopping environment.

Exemplary Service: Strive to exceed customer expectations by providing exemplary service at all times. Handle customer inquiries, requests, and concerns promptly and professionally, ensuring their satisfaction and loyalty.

Sales Maximization: Support the sales process by actively engaging with customers, promoting products, and driving sales opportunities. Collaborate with style advisors to provide seamless service and enhance the overall customer experience.

Image of Quality and Professionalism: Uphold our brand image of quality and professionalism through your appearance, demeanor, and interactions. Maintain a polished and well-groomed appearance, reflecting the brand's standards.

**Qualifications**:

- High school diploma or equivalent; additional education or relevant certification is a plus. Certificate must be attested from home country and from Ministry of Foreign Affairs in Dubai.
- Proven experience in a customer service or hospitality role, preferably within the retail industry.
- Exceptional interpersonal skills with the ability to build rapport and establish lasting relationships with customers.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Excellent organizational and multitasking abilities, ensuring efficient customer flow and managing multiple tasks simultaneously.
- Knowledge of men's fashion and trends is desirable.
- Professional and polished appearance, with a keen eye for detail.
- Positive attitude, enthusiasm, and a passion for delivering outstanding customer service.
- Flexibility to work in a dynamic and fast-paced retail environment, including weekends and holidays.

**Salary**: AED5,000.00 - AED7,000.00 per month

**Education**:

- High school or equivalent (required)


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