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Waiter

4 weeks ago

Dubai, United Arab Emirates Seven Star Restaurants Management LLC Full time

**About the Company**

Seven Star Restaurants Management Services is a leading Hospitality Service Company founded by two seasoned entrepreneurs dedicated to providing premium products and professional services to the hospitality industry. With decades of collective experience, including over fifteen years in the UAE market, we specialize in shisha services, offering comprehensive operational support, product supply, and expert staffing solutions. Our founders, with diversified portfolios spanning Real Estate, Tourism, Retail, and Business Consultancy, have demonstrated exceptional capabilities in managing large-scale projects across the Middle East and Europe. Committed to excellence, we strive to set new benchmarks in restaurant management services, delivering quality products, expert guidance, and unparalleled customer satisfaction.

**Brief Description**:
The role of the Shisha Waiter entails taking orders and serving Shisha to customers at tables in the dining establishment with the utmost professionalism whilst adding a unique personal touch to your entire service.

**Tasks**:

- Time management, cleanliness, attendance and forward thinking to complete the tasks.
- Adhere to the Staff allocation and rotation decided by the managements.
- Ensure that charcoal has started and water & ice are available for service at the workstation in a timely manner.
- Remain attentive in allocated stationed zone and be on constant lookout for any shisha related enquiries from guests.
- When engaging with customers they should be treated in a professional and friendly manner.
- Present menus, answer queries about menu items, provide recommendations, and sell and upsell products.
- Prepare the requested shisha for the customer while adhering to the company policy regarding shisha preparation
- Deliver the final product with utmost care and professionalism after having ensured that the shisha is started and ready for use by the client.
- Ensure customers are satisfied with their Shisha experience and address any concerns promptly.
- Coordinate with the venue's waitstaff to punch orders.
- Change the charcoal of the clients for every 10 minutes maximum and when needed upsell for new shisha when its done or burned.
- Ensure the shisha cover or wind protector is used when weather is bad.
- Retrieve the Shisha device once customers have finished.
- Make rounds around the stationed zone to make sure the service is meeting all customer expectations.
- Clean the shisha device after every use of client and store back in the right cabinet.
- Ensure all mollasses is covered and used in a neat manner.
- Keep the workstation and shisha materials clean at all times.
- Respect the Hierarchy of the company

**Requirements**:
1. Language skills**:It is a standard in our company to have Intermediate level english, Including any other Language skills that can add value to the company are important as well

2. Experience: Previous experience in shisha service is required.

3. Knowledge: Familiarity with different shisha flavors, packing techniques, and heat management methods is a must have.

4. Customer Service Skills: Strong interpersonal and communication skills with a focus on providing exceptional customer service.

5. Attention to Detail: Ability to pay attention to detail and maintain high standards of cleanliness and hygiene.

6. Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays, based on hotel/restaurant needs.

7. Professionalism: Demonstrated professionalism, reliability, and integrity in previous roles.

8. Legal Requirements: Compliance with legal requirements for shisha service, including Municipality rules and regulations regarding the handling of shisha related products and health and safety regulations.

**Competencies (in order of importance)**:
1. Dependability: Fulfilling obligations reliably and responsibly.

2. Cooperation: Maintaining a cooperative and pleasant attitude while working with others.

3. Self-Control: Managing emotions and behaviors, particularly in challenging situations.

4. Stress Tolerance: Accepting criticism and handling high-stress situations calmly and effectively.

5. Attention to Detail: Being meticulous and thorough in task completion.

**Lines of Communication**:

- Head Waiters
- Team Leaders
- Operations Manager
- Human Resources

**Working Conditions**:

- Full-time position
- 6 days per week

**Benefits**
- Company visa, health insurance, shared accommodation & competitive salary

**Job Types**: Full-time, Contract
Contract length: 12 months

Application Question(s):

- Have you had past experience working in 5-star luxury hotels and restaurants?

**Experience**:

- Shisha Waiter: 1 year (preferred)
- Waiter: 1 year (preferred)

**Language**:

- Professional English (required)