Redressal Manager

6 months ago


Dubai, United Arab Emirates Coral Wealth Investment Full time

Our company is looking for an _**Redressal Manager**_ to join our team immediately.

The **Redressal Manager** is responsible for supporting delivery channels of DBS to consistently implement and maintain quality service standards, satisfaction and retention of DBS clientele and relationships, and grow DBS reputation among the best service providers in the market.
- **Key Accountabilities**:_

1. Complaint Management ( Escalated Mailbox, CP grams, Banking Ombudsman ) for all Banking and third party products

2. Root Cause Analysis

3. Documenting defects and monitoring them

4. Preparing And Publishing various MIS as per Business Requirement

5. Maintaining various trackers
- **Job Duties Responsibilities**:_

Work on the root cause analysis of the complaints received for digibank Branch at the Nodal Officer, Bu Head and CEO Office.

To liaise with various service units / product managers for Root cause analysis for all complaints received for branch banking

Track the closure of the production defects for digibank within the timelines

Work closely with the branches and the digiService team to resolve customer complaints to the satisfaction of the customer.

Create / resolve complaints in CRM as per the existing process.

Ensure proper recording and closure of the complaints in CRM

Education / Preferred Qualifications
- **Core Competencies**:_

Problem solving and diagnostic skills

Very good analytical abilities to grasp the key points from complicated details

Handling interpersonal relationships

Being consistent and organised

Being meticulous and observant

Experiences and Technical Competencies

Stakeholder management

Escalation Management

Reporting Tools Documentation

Presentation Skills

Root cause analysis

Inter-departmental coordination

**Salary**: AED3,500.00 - AED5,000.00 per month

Application Question(s):

- What is your Visa status?

**Education**:

- Bachelor's (required)

**Experience**:

- Redressal Manager: 1 year (required)

**Language**:

- English, Arabic (is advantage) (required)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)



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