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Store Manager
1 month ago
**Company Overview**:
Shoe Doctor DXB is a premier shoe cleaning and restoration service located in Dubai, dedicated to providing exceptional care for our customers' footwear. With a commitment to quality and customer satisfaction, we specialize in revitalizing shoes to their former glory through meticulous cleaning and restoration techniques.
**Job Description**:
As the Store Manager at Shoe Doctor DXB, you will be responsible for overseeing all aspects of our shoe cleaning and restoration service. You will lead a team of dedicated professionals, ensuring the highest standards of quality and customer service are consistently met. Your role will be pivotal in driving business growth, maintaining operational efficiency, and upholding the reputation of Shoe Doctor DXB as a trusted provider of shoe care solutions.
Key Responsibilities:
- Team Leadership: Manage and motivate a team of shoe cleaning and restoration specialists, providing guidance, training, and support to ensure optimal performance and adherence to company standards.
- Customer Service Excellence: Uphold the highest level of customer service by addressing inquiries, resolving issues, and ensuring a positive experience for every customer. Foster a customer-centric culture within the team.
- Operations Management: Oversee day-to-day operations of the store, including inventory management, scheduling, and quality control. Implement efficient processes to streamline operations and maximize productivity.
- Quality Assurance: Maintain strict quality standards in all aspects of shoe cleaning and restoration services. Conduct regular inspections to ensure that all shoes are cleaned and restored to the highest standard of excellence.
- Sales and Business Development: Drive sales growth by implementing effective sales strategies, upselling services, and promoting customer loyalty programs. Identify opportunities for business expansion and develop initiatives to capitalize on market trends.
- Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing campaigns, promotions, and events to attract new customers and enhance brand visibility. Utilize social media platforms and other marketing channels to engage with the target audience.
- Financial Management: Monitor store performance against financial targets, analyze key performance indicators (KPIs), and develop action plans to achieve revenue and profitability goals. Manage budgets, expenses, and cash handling procedures effectively.
- Health and Safety Compliance: Ensure compliance with health and safety regulations and maintain a safe working environment for employees and customers. Implement proper sanitation protocols and safety measures to prevent accidents and mitigate risks.
- Vendor and Supplier Management: Liaise with suppliers and vendors to procure high-quality cleaning products and equipment. Negotiate contracts, monitor supplier performance, and ensure timely delivery of goods and services.
- Reporting and Analysis: Prepare regular reports on sales performance, customer feedback, and operational metrics. Analyze data to identify trends, opportunities, and areas for improvement, and use insights to inform strategic decision-making.
Qualifications and Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- Proven experience in retail management, preferably in the shoe care or related industry.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent interpersonal and communication skills.
- Sound knowledge of sales techniques and customer service principles.
- Ability to multitask, prioritize, and delegate tasks effectively.
- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Knowledge of health and safety regulations and compliance standards.
- Flexibility to work evenings, weekends, and holidays as needed.
Join Our Team:
Pay: AED3,500.00 - AED5,000.00 per month
