Logistics Supervisor

4 days ago


Dubai, United Arab Emirates Tricees Group Fze Full time

**Job description**

**Job Title: logistics Supervisor**

**Role Overview**

The Delivery Operations Supervisor is responsible for overseeing and managing the day-to-day operations of delivery services, including supervising courier drivers, bike riders, and other personnel. This role ensures timely and efficient delivery, maintains service quality, and liaises with clients to meet their delivery needs.

**Key Responsibilities**
- **Operational Management**:

- Plan and coordinate delivery schedules to meet client requirements.
- Monitor and manage delivery routes for efficiency and cost-effectiveness.
- Oversee the dispatching process and ensure timely allocation of deliveries.
- **Team Supervision**:

- Recruit, train, and supervise delivery personnel such as drivers and bike riders.
- Monitor staff performance and provide feedback or training as needed.
- Handle scheduling, attendance, and shift management for the delivery team.
- **Client Relations**:

- Act as the point of contact for clients regarding delivery issues, queries, and feedback.
- Ensure customer satisfaction by resolving complaints promptly.
- **Compliance and Safety**:

- Ensure that all delivery operations comply with company policies and legal regulations.
- Monitor and enforce safety practices among delivery personnel.
- **Reporting and Analytics**:

- Maintain records of delivery schedules, performance metrics, and costs.
- Analyze data to identify trends and improve delivery operations.
- **Equipment and Vehicle Maintenance**:

- Ensure vehicles and equipment are maintained and meet safety standards.
- Coordinate repairs and regular maintenance schedules.
- **Process Improvement**:

- Identify bottlenecks in the delivery process and propose solutions.
- Develop and implement standard operating procedures for delivery services.

**Key Qualifications and Skills**
- **Experience**:

- Minimum of 3-5 years in logistics, delivery operations, or a similar field.
- Experience supervising a team of drivers or delivery personnel.
- **Technical Skills**:

- Proficiency in route planning software, GPS tracking systems, and logistics tools.
- Knowledge of transportation regulations and fleet management.
- **Soft Skills**:

- Strong leadership and team management abilities.
- Excellent problem-solving and organizational skills.
- Strong communication and client management skills.

**Education**:
Bachelor’s degree in logistics, supply chain management, business administration, or a related field (preferred but not mandatory).

Additional Requirements:
Valid UAE driver’s license (if applicable).

Familiarity with local roads and delivery regulations.

Pay: AED4,000.00 - AED5,000.00 per month

**Experience**:

- delivery /logistics in delivery: 3 years (required)

License/Certification:

- freelance / sponsored visa (required)

**Location**:

- Dubai (required)

Pay: AED4,000.00 - AED5,000.00 per month


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