Rtoc Supervisor

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
The Real-time Operation Center Supervisor is the owner of the process and infrastructure for the data collection at the rig sites, and controls the accurate aggregation, transmission, storage and delivery of data to the users. You will be responsible to meet the expectations and contract requirements with our customers. You will also lead the teams of Data Analysts and Optimization Engineers.

The day-to-day:

- We believe it is important to give you an idea that is as accurate as possible of what you can expect in your role. Some of the tasks are mentioned here but as we believe in Exploring and Evolving, there are always new opportunities as part of the Viasat team
- Surveying, identifying and procuring the needed material, and deploying the network physical infrastructure within the rig site for connecting the different service providers with the RSDH (Rig Site Data Aggregation Hub), in line with requirements.
- Coordination with IT, Security and Network teams to ensure the needs and requirements are covered and implemented in a timely manner to allow the successful data flow from the Rigs to the end users.
- Be responsible for the identification, collection, capture and communication in real-time of any process deviation or deficiencies within the processes or during the introduction of changes in the processes.
- Aware of the interrelations between the service platform as well as the various types of users, within the realm of the company's internal IT infrastructure and with full understanding of the organization's partners and their respective roles within the architecture of the services.
- Be responsible for revising and reviewing issue tickets in order to identify major contributors and aspects within the Data Analyst chain to address specific service providers and processes to improve the service delivery.
- Maintain and update “Standard Operating Procedure for Field and Onsite Support” document to provide updated references for Data Analyst and Optimization Engineer.
- Forecast the team workload by preparing the schedule to ensure accurate service coverage.
- Collaborating closely with all internal and external partners to evolve the processes.
- Coordinate the right access level assignment for the different users of the company.

What you'll need:

- +8 years demonstrable experience in similar roles.
- Available to work on shifts.
- Previous experience in mudlogging or M/LWD or directional drilling.
- Experienced in Well Operations in all its different aspects, in particular on the different sources of High Frequency data implemented at the rig-site, including Rig Instrumentation, Mud Logging, Cementing, M/LWD and other applicable service providers.

What will help you on the job:
EEO statement: