Customer Service Executive- Day

2 weeks ago

Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

**CUSTOMER SERVICE EXECUTIVE**:

- Day & Night shift
- (Usual shift 3 weeks day & 1 week nights)

The Customer Service Executive is an essential role for effective customer communication, scheduling technicians and the effective day to day running of the company:

- APPLICANTS MUST HAVE PREVIOUS EXPERIENCE WITH THE BUSINESS PROCESS OUTSOURCING INDUSTRY (BPO), PREFERABLY WITH AN INTERNATIONAL BRAND
- APPLICANTS WHO ALSO HAVE LOCAL / REGIONAL CUSTOMER SERVICE EXPERIENCE WILL HAVE A DISTINCT ADVANTAGE

**THE COMPANY**

Open since 2008, we are a market leading maintenance company with a strong reputation in the industry. Specialising in the areas of air conditioning, plumbing, electrical & handyman services, to date we have undertaken over 250,000 jobs for over 60,000 customers.

**CUSTOMER SERVICE**
- Be the 1st point of customer contact for all forms of customer communication
- Listen & understand customers maintenance requirements & book schedules for the correct technician

**SCHEDULE**
- Accurately dispatch the field service technicians to the relevant customer enquiries
- Serve as primary point of contact for customers & technicians and liaise with them throughout the day or night (i.e. Cancellations, rescheduled jobs, new jobs, etc.)
- Send task details to technicians via SMS & WhatsApp

**SYSTEM**
- Coordinate and maintain access for residential communities & buildings
- Keep customer account updated with access specific notes & comments
- Investigate and report customer history and tasks for problematic jobs
- Scheduling using MS Dynamics & maintaining its accuracy

**COMPETANCIES**

1. Planning and organising - ability to prioritise workload accordingly and use initiative

2. Specialist knowledge
- understands technical aspects of work and maintains technical knowledge.

3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach

4. Oral communication - speaks clearly, fluently and in an effective manner

5. Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language

6. Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way

7. Resilience and Patience - maintains effective work behavior and patience in the face of setbacks or pressure

8. Attention to detail and accuracy - maintains attention to detail under pressure

**SALARY PACKAGE**
- 4,000 dhs basic salary for 5 days, 45 hours a week
- 150% overtime for additional hours
- 200% overtime for anti-social nightshift hours (10pm to 4pm)
- Roughly 400 dhs extra for 1 week of night shift
- 150 dhs monthly flight cash
- Performance related monthly bonus scheme (Last 6 months average 500 dhs a month)
- Transport to & from work
- Medical insurance
- 30 days vacation
- Uniform

**Salary**: AED4,600.00 - AED5,100.00 per month

**Experience**:

- Customer Service: 3 years (required)
- BPO: 2 years (required)

**Language**:

- Tagalog (required)
- Excellent English
- Both spoken & written (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

  • Customer Service Agent

    1 day ago

    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...

  • Customer Service Executive

    3 hours ago

    Dubai, United Arab Emirates Hi Sandy Property & Leasing Management Full time

    We are looking for **Customer Service Executive** for Our Company: Company Name : Hi Sandy Property & Leasing Management Position Name : Customer Service Executive Work Location : Dubai No. of working days: 6/week Perks : Accommodation + Transportation Other all benefits as per UAE Labor Law Salary : Starting from 3000+ **Experience**: 2 years work...

  • Customer Service

    4 days ago

    Dubai, United Arab Emirates B&L Company Full time

    Customer Services & Operations Executive **Job Description**: We are looking for a dynamic and enthusiastic individual to join our team as a Customer Services & Operations Executive for an e-commerce business based in Dubai. In this role, you will be responsible for managing and executing day-to-day operations, while also providing excellent customer...

  • Customer Service Executives

    2 days ago

    Dubai, United Arab Emirates Halakids Full time

    **Dubai**: Housekeeping Co was established in 2011, as a premier housekeeping service for families in Dubai. For the past 10 years, Housekeeping Co. is the market leader in recruitment and placement of full time maids (live-in). In 2021, the company established the largest residential training centre for all newly onboarded maids in...

  • Customer Service Executives

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates Hala Kids Full time

    Housekeeping Co was established in 2011, as a premier housekeeping service for families in Dubai. For the past 10 years, Housekeeping Co. is the market leader in recruitment and placement of full time maids (live-in). In 2021, the company established the largest residential training center for all newly onboarded maids in Dubai.Job Responsibilities:To...

  • Customer Service

    1 day ago

    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Customer Service Executives

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates Hala Kids Full time

    Housekeeping Co was established in 2011, as a premier housekeeping service for families in Dubai. For the past 10 years, Housekeeping Co. is the market leader in recruitment and placement of full time maids (live-in). In 2021, the company established the largest residential training center for all newly onboarded maids in Dubai. Job Responsibilities: ...

  • Customer Service Executive- Experience in Freight

    3 hours ago

    Dubai, United Arab Emirates Dynamic logics management consultancy Full time

    We are looking for Customer Service Executive for a Logistics company, located in Dubai World Central You should have minimum 2 years of customer service experience in the UAE in a Freight forwarding company Should be an immediate joiner **timing: 9 hours per day** **Off: 1 Day** **Job Types**: Full-time, Permanent Pay: AED3,000.00 - AED5,000.00 per...

  • Customer Service Executive

    7 days ago

    Dubai, United Arab Emirates ACOUP Employment Services Full time

    Immediate opening - Joining for 1_st_ September or before._ - Working between 2 shifts: 8am - 5pm or 10am - 7pm 5.5 days per week._ - This position will involve the management of various types of contracts including but not limited to; outsourcing employment contract, visa sponsorship management and on-demand service - Preparing weekly, monthly, quarterly,...

  • Customer Sales Executive

    5 days ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 13/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 13/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Service Executive

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates GMG Full time

    Deliver effective customer service and assist customers throughout the day as per the standards and guidelines to promote sales. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. obtain and evaluate all relevant information to handle product and service inquiries Keep...

  • Customer Sales Executive

    3 days ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 14/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 14/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Sales Executive

    2 days ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 15/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 15/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Sales Executive

    1 day ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 16/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 16/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Sales Executive

    3 hours ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 17/11/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 17/11/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Service Executive

    Found in: Talent AE 2A C2 - 2 weeks ago

    Dubai, United Arab Emirates Cubeslogistics Full time

    We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience. You will be required to handle customer inquiries, resolve customer complaints, and other related customer...

  • Customer Service Executive

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates Cubeslogistics Full time

    We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience. You will be required to handle customer inquiries, resolve customer complaints, and other related customer...

  • Customer Service Executive

    5 days ago

    Dubai, United Arab Emirates Insaty Full time

    We are currently seeking a dynamic and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. **Responsibilities**: - Handle customer complaints and resolve issues promptly and...

  • Customer Service Executive

    Found in: Whatjobs AE C2 - 1 week ago

    dubai, United Arab Emirates Cubeslogistics Full time

    We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience. You will be required to handle customer inquiries, resolve customer complaints, and other related customer...

  • Customer Service Executive

    5 days ago

    Dubai, United Arab Emirates Insaty Full time

    We are currently seeking a highly motivated and customer-oriented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer support, resolving customer issues, and maintaining high levels of customer satisfaction. **Responsibilities**: - Address customer complaints and resolve...