Account Manager
17 hours ago
**Position Overview**:
**Key Responsibilities**:
- **Client Relationship Management**:
- Build, nurture, and maintain strong relationships with B2B clients.
- Serve as the primary point of contact for client accounts, ensuring satisfaction and long-term engagement.
- Proactively identify client needs and offer tailored solutions to meet their objectives.
- **Account Management**:
- Develop and execute strategic account plans to drive client growth and retention.
- Monitor client performance metrics and provide actionable insights to optimize their success.
- Resolve client issues promptly and effectively, ensuring a high standard of service delivery.
- **Collaboration and Coordination**:
- Collaborate with internal teams, including product, marketing, and support, to ensure seamless client onboarding and ongoing success.
- Act as a liaison between clients and technical teams to address product or platform queries.
- **Reporting and Analysis**:
- Track account performance using CRM tools such as Monday, Salesforce, or Zoho CRM.
- Prepare regular reports and presentations to update clients on progress and performance.
- Stay informed about market trends and industry updates to provide valuable insights to clients.
**Key Qualifications**:
- **Experience**:
- At least 2 years of experience in account management, customer success management (CSM), client relationship management (CRM), or business development management (BDM).
- Previous exposure to the iGaming, software, or cryptocurrency industries is highly desirable.
- **Technical Proficiency**:
- Familiarity with CRM tools like Monday, Salesforce, Zoho CRM, or similar platforms.
- Knowledge of iGaming platforms, payment gateways, blockchain tools, or other B2B products and services is a strong advantage.
- **Skills**:
- Excellent communication and interpersonal skills with a client-first mindset.
- Strong analytical and problem-solving abilities.
- Proven track record of managing and growing client accounts.
- Highly organized with the ability to manage multiple priorities effectively.
- Self-motivated, proactive, and adaptable to a fast-paced environment.
- Strong understanding of B2B business models and client dynamics.
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