Support & Back Office (Vietnamese Native Speaker)

4 weeks ago

Dubai, United Arab Emirates Trade Quo Global Ltd Full time

At **TradeQuo**, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

Join our team in Dubai and become part of a culture that values your contributions and nurtures your professional growth.

**Your role at TradeQuo**:
We are seeking a Support & Back Office (Vietnamese Native Speaker) with a passion for providing exceptional customer service.

**You will**:

- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up-to-date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager

**What makes you a great fit**:

- Minimum 1 year experience in Customer Service
- Fluent in English and Vietnamese (native)
- Customer focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn

**Job Type**: Permanent

Pay: From AED3,500.00 per month

Application Question(s):

- What is your expected salary (AED)?
- Would you require a visa to work in Dubai?
- What is your nationality?
- Are you preferred to work onsite or remote?

**Language**:

- Vietnamese (required)

**Location**:

- Dubai (required)

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