Helpline Officer

4 weeks ago

Dubai, United Arab Emirates Allianz Partners Full time

**Main Tasks**:

- Responding to queries regarding cover, claims, hospitalisation, complaints.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
- Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required.
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention**.**

**Minimum Requirements**:

- Experience in a customer focused role, in a an administrative capacity
- Previous experience in call centre environment would be beneficial
- Physically fit to carry out duties
- Experience working in pressurized environment with tight deadlines
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
- Applicants must be flexible to work within our rotating shift patterns

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group

**Job Level**:

- Professional

**Location**:

- Dubai, AE**Area of Expertise**:

- Operations

**Unit**:

- Allianz Partners

**Employing Entity**:

- NEXTCARE Claims Management LLC

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 48935

**Position Cluster**:

- Non-Executive

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