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Coordinator - Installation
3 weeks ago
We are looking for a result-driven **Coordinator - Installation** to join our Service Centre team based in **Jaddaf,** **Dubai**.
**Key Accountabilities**:
- Coordinate installation job orders with the technical team to ensure timely completion.
- Update open job cards to ensure accurate information and work progress in the system.
- Prepare an estimation of the cost for split installation projects and the required documentation.
- Coordinate with Finance the subcontractor's payments.
- Respond to and escalate customers' inquiries promptly.
- Maintain and ensure an adequate inventory of materials in the stores for installation projects.
- Provide regular reports to the management.
- Provide high-quality customer service, answer questions, and handle customer complaints.
**Required Qualifications**:
- BSc degree in a relevant field.
- 4+ years of experience in customer support.
- Hands-on experience with data entry and ERP systems.
- Excellent communication skills.
- Hands-on experience in resolving customer issues and complaints.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
**Job Types**: Full-time, Permanent
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